Women's Client Care Coordinator

Play a critical role in helping with program & client care administration.

Be the backbone of hope and healing.
At Minnesota Adult & Teen Challenge every role matters in helping people overcome addiction and find a new path forward. Whether youre working directly with clients or supporting behind the scenes your contributions make recovery return we offer a values-driven workplace supportive managers and opportunities to grow. That commitment has earned us recognition from Newsweek as a Best Addiction Treatment Center and seven straight Star Tribune Top Workplace awards.

Job Summary

ââProvide program and client care administration to create smooth day-to-day client experience and program operations.â

Essential Job Duties/Responsibilities:

To perform this job successfully an individual must be able to perform each essentialjob essential functions include the following:

Program Oversight

• Enforcesprogram policies and procedures to ensure that program clients learn how to live free from addiction.

• Monitors the effectiveness of the program in meeting the needs of the clients and makes change recommendations to the Program Director

• Communicates with other departmentsregardingclient needs/care

• Overseesclientfund request process ensuring they are processedapprovedand sent to the accounts manager.

• Facilitatesshort term programcommunity meeting with manager and director

• Interviews potential staff members for administrative positions and provides hiring recommendations to the Program Director

• Manages activity schedule and posts sign-ups for optional outings

• Assigns clientbuddy(big sisters) to new intakes.

• Holds a weekly big sister meeting and trainsclientson how to be a big sister

Client Oversight

• Welcomes new intakes; conducts orientation sessionsand helps with intake process/paperwork

• Ensures new clients are orientated to the program.

• Reports on observations and client behavior incidentsat client case management meetings

• Discharges clients from the database and within Credible ensuring proper data is kept on type of discharge

• After eachclientinteractionmakessuredocumentationis enteredin Credibleif applicable.

• Adds entries on opiate supportgroup opiate support medications medication tracking clients and buddy system on the database.

• Notifies the Program Director of significant changes in the status of clients in the program

• Conducts andfacilitatesclient experiencesurvey. Conductsclientfocus groupsto gain insights from the clients perspective as to what is working and what needs improvement.

• Reviews client incidents(emergency physical or mental health)and ensuresappropriate follow-upaction is takenand documentation

• Responds to clients fund and other requests on DB

• Assigns rooms to clients and updates Credible for room assignments. Ensures assignment is made prior to client arrival room is clean and checklistcompleted.

• Program activity planning along with the Supervisor

• Coordinatesshort term clients opportunity to auditlong termprogramtodeterminefit. Reports to clinical team results.

• Completes weekly client property bin audit ensures completion and tracking of property sheets

• Independentlymeets withclientsand addressesconsequence and behavioral managementissuesensures proper incident with clients andcommunicateswith Recovery Coaches.

• Determinesclient disciplinary actionbased onConsequence Management System; assigns anddelivers RestorativeAssignments

• Maintains a legal calendar of all pending court cases (Legal Liaison)

Other Duties

• If staffing is lowsupportsrecovery coaches as needed.

• Contributes as needed to RecoveryCoachannual reviews.

• Helps cover program manager for PTO and sick days

• On call every other weekend as needed toassistwith crises

• Other duties as assigned by Director or senior management

Personnel Supervised:

• ââN/Aâ

Required Skills & Experience (Minimum Qualifications):

• Bachelors degree or equivalent experience

• The ability to live and work byMnTCsculture of honor & core values practicing compassion honor respect integrity servanthood and trust.

• Experiencewith andcomfortable working withpeople with life-controllingchallenges including mental health and addiction.

• Strong ability to relate to and mentor people with life-controlling problems.

• Strong leadership skills (one on one and group situations).

• Ability to successfully manage multiple projects in a demanding environment thatcontainsfrequent interruptions and schedule changes

• Strong administrative skills; Databasespreadsheetand word processing computer skills

• Possession of a valid drivers license and a clean driving record that will be accepted by this organizations vehicle insurance carrier

• Ability to successfully complete background check process

• Must be21years of age or older.

• At least 1 year of freedom from problematic substances.

• Must be able to meet specific staff requirements outlined in Minnesota Statutes 245G.11. Reference:Sec. 245G.11 MN Statutes

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Prolongedperiodssitting at a desk and working on a computer.

• Must be able tolift upto 10 pounds at a time.

Target Compensation Range (Negotiable based on Qualifications):

$20.00-$22.00/hour

Our robust benefits package includes medical HSA dental vision PTO dependent care FSA disability life insurance and 403b retirement plan.

We seek to recruit develop and retain the most talented people from a diverse candidate pool in order to successfully meet our mission of helping every Minnesotan find help and healing from addiction.

Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not discriminate based on any category protected by federal state or applicable laws.

Reasonable accommodation is provided upon request.

Required Experience:

IC