WMS Product Analyst IT LEAD

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We are searching for the best talent for a WMS Product Analyst - IT LEAD to be located in Memphis TN.

Johnson & Johnson Supply Chain Technology is recruiting for an IT Lead WMS Product Analyst (PG26) located in Memphis Tennessee.

This role serves as the technology lead and product analyst supporting warehouse management and distribution operations across the Memphis Logistics Center (MLC). The position is accountable for delivering business capabilities operational stability continuous improvement initiatives and product roadmaps for Warehouse Management Systems including MARC WMS SAP EWM and related execution platforms.

The successful candidate will act as the primary liaison between Supply Chain business partners Distribution Center operations Engineering Automation teams and Technology organizations. This individual will translate business requirements into scalable technology solutions while ensuring high system availability regulatory compliance cybersecurity and operational excellence.

The role requires a strong mix of business process expertise product ownership business analysis project leadership and warehouse execution technology knowledge. The candidate will lead initiatives supporting warehouse operations automation robotics handheld/RF solutions transportation integration inventory management and digital transformation programs for Memphis DC that is operated by 3PL.

Key Responsibilities

Product & Business Leadership

• Serve as the primary IT partner for Memphis Distribution Center operations.
• Define and manage the product roadmap for warehouse management and execution capabilities.
• Partner with business stakeholders to identify opportunities for process improvement automation and digital transformation.
• Translate business strategies and operational requirements into product capabilities and technology solutions.
• Prioritize enhancements technical debt operational improvements and project investments based on business value and risk.

Product Ownership & Solution Delivery

• Lead development and delivery of new WMS capabilities integrations and enhancements.
• Own and manage product backlogs epics user stories acceptance criteria and delivery priorities.
• Drive Agile delivery practices while partnering with development testing architecture and support teams.
• Coordinate solution design testing deployment training cutover and hypercare activities.
• Support business readiness user acceptance testing and change management efforts.

Operational Excellence

• Maintain accountability for system availability performance reliability and operational support.
• Lead root cause investigations and corrective action plans for production issues.
• Partner with support teams to ensure timely incident resolution and service request fulfillment.
• Monitor key operational metrics and identify opportunities for continuous improvement.
• Ensure warehouse technology solutions support service quality compliance and productivity goals.

Warehouse Technology & Process Leadership

• Develop deep understanding of distribution center processes including:
  • Inbound Receiving
  • Put-Away
  • Inventory Management
  • Replenishment
  • Picking
  • Packing
  • Shipping
  • Transportation Integration
  • Returns Processing
  • Cold Chain Operations
  • Automation and Robotics
• Identify process optimization opportunities through technology analytics automation and AI-enabled capabilities.
• Support strategic initiatives involving warehouse automation RF technologies material handling equipment and digital supply chain solutions.

Stakeholder & Vendor Management

• Build strong partnerships with business leaders site leadership engineering and external partners such as 3PL provider.
• Collaborate with product lines enterprise architecture infrastructure cybersecurity and validation organizations.
• Communicate project status risks dependencies and execution plans to stakeholders and leadership.
• Coordinate activities with software vendors systems integrators and third-party logistics providers.

Governance Compliance & Risk Management

• Ensure compliance with Johnson & Johnson policies cybersecurity standards SDLC processes and regulatory requirements.
• Support validation and documentation activities where required.
• Drive lifecycle management platform modernization and risk mitigation initiatives.
• Maintain governance over integration master data and system changes affecting warehouse operations.

Qualifications

Education

• Bachelors degree in information technology Computer Science Supply Chain Engineering Business or related field required.
• Masters Degree preferred.

Required Experience & Skills

• Minimum 8 years of experience in Supply Chain Technology Warehouse Management Systems or Distribution Operations.
• Experience supporting Warehouse Management Systems such as:
  • SAP EWM
  • SAP WM
  • Blue Yonder/JDA
  • Körber/STEPLogic or Trace
  • Manhattan
  • MARC WMS or equivalent solutions
• Strong knowledge of warehouse and logistics business processes.
• Experience leading product business analysis or technology delivery initiatives.
• Ability to translate business requirements into process flows epics user stories and functional specifications.
• Experience supporting Agile and Scrum methodologies.
• Strong analytical problem-solving and solution design skills.
• Experience managing complex stakeholder relationships.
• Excellent written verbal and presentation communication skills.
• Ability to operate effectively in a fast-paced manufacturing and distribution environment.

Preferred Qualifications

• Experience with SAP EWM implementations migrations or warehouse modernization programs.
• Experience supporting automation robotics ASRS conveyor or material handling technologies.
• Knowledge of SAP S/4HANA SAP TM SAP ERP or related supply chain applications.
• Experience with cloud technologies integrations middleware or API-driven architecture.
• Exposure to AI machine learning analytics or digital supply chain initiatives.
• Experience supporting FDA GxP SOX or regulated environments.
• Project Management certification and/or Agile certification preferred.

Leadership Competencies

The successful candidate will demonstrate:

• Strategic thinking and business acumen
• Technology leadership
• Product ownership mindset
• Execution excellence
• Customer focus
• Data-driven decision making
• Continuous improvement orientation
• Strong collaboration and influencing skills
• Commitment to Johnson & Johnson Credo values

Other

• Travel up to 1525% may be required.
• Hybrid working (3 days in the office and 2 days remote)
• On-site presence at Memphis Logistics Center is expected.
• This role may periodically support additional North America Distribution Center initiatives.

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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