Wireless Network Administrator

Leading with our people Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality opportunity and creativity we remain dedicated to being honest trustworthy respectful and ethical in everything we do. We are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal civilian and private sectors. Digital Consultants also offers our employees growth opportunities competitive wages and a full benefits package. Our founding principles Fairness and Common Sense make working here more than a job its the Digital family.

Digital Consultants is seeking a Wireless Network Administrator to support Tier 12 and 3 help Desk and Cybersecurity operations for US Army North located at Fort Sam Houston a US Army post in San Antonio TX. The Help Desk provides local desktop support to approximately 900 users operating approximately 1500 NIPRNET Computers 70 multi-function devices (printers) 1000 wireless devices (smartphones etc.) and various other endpoints. The Help Desk also provides telephonic support to approximately 300 forward-stationed users at various locations throughout the United States.

Duties to include:

• Support Tier 2 Network Operations that monitor and maintain the ARNORTH Non-Secure IP Router Network
• (NIPRNET) monitors the Secure IP Router Network (SIPRNET) and monitors and maintains any cloud-based instances using government-provided tools.
• Investigating IT solutions that can be used to simplify or automate IT operations reduce costs provide technical refresh/life cycle replacement or increase service levels including the transition to wireless. IaaS PaaS and SaaS solutions.
• Provide technical support to detect and either prevent or mitigate network events that reduce the confidentiality integrity and availability of ARNORTH networks including (but not limited to) equipment failures and cyber-attacks.
• Monitor and respond to hardware software and wired/wireless network problems through routine testing and analysis of all elements of the network facilities (including power software communications machinery lines modems and terminals). Standard response procedures include identifying a problem notification of appropriate personnel troubleshooting and replacement procedures. Utilize software and hardware tools and identifies and diagnose complex problems and factors affecting network performance.
• Support Tier 3 Technical Management Team provides network management configuration control and life cycle management of the NIPRNET tactical SIPRNET and cloud services including executing Information Assurance Vulnerability Management (IAVM) Cyber Tasking Orders (CTO) other activities to maintain the confidentiality integrity and availability of ARNORTH networks.
• Provide assistance and oversight for all information systems operations activities including computer configuration operations data entry data control LAN/MAN/WAN administration and operations support operating systems programming system security policy procedures Microsoft Office 365 administration and/or web strategy and operations.
• Support various IT systems and deploy Commercial of-the-shelf (COTS) and Government off-the-shelf (GOTS) technologies including Microsoft Linux networking NSA Type 1 encryption devices VOIP email video teleconferencing and common desktop productivity tools.
• Support a variety of SaaS offerings including productivity suites such as Microsoft Office 365 or Google G Suite; and Cloud storage such as Microsoft OneDrive or Google Cloud.
• Support surge requirements of 24 hours a day 7 days a week during key exercises or real-world events.

• 5 years of progressive IT Systems support and must have working knowledge of DOD Mobility Unclassified Capability (DMUC) 4G/LTE and 5G wireless instruments and configurations.
• Clearance: Active Secret
• Education:High School Diploma or equivalent
• Certifications: DoD 8570.01-M IAT Level II certification

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