WIOA Career Navigator
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Job Summary
The WIOA Career Navigator is responsible for providing comprehensive case management services to participants enrolled in the WIOA program. This position ensures participants successfully progress through training obtain credentials and secure employment. The Career Navigator is accountable for meeting performance outcomes related to credential attainment employment placement and fund utilization while maintaining strict compliance with program policies and documentation requirements.
KEY RESPONSIBILITIES
1. Case Management & Participant Engagement
- Conduct all scheduled intakes on assigned dates
- Maintain consistent and ongoing contact with assigned participants
- Monitor participant progress in training and employment activities
- Develop implement and manage Individual Employment Plans (IEPs)
- Identify and address barriers to participation and employment
- Coordinate supportive services to ensure participant success
2. Employment & Training Support
- Assist participants with job search job placement and employment readiness
- Prioritize job-ready participants for immediate employment opportunities
- Coordinate with employers for job matching interviews and placement
- Follow up with training providers regarding attendance progress and completion
- Track credential attainment and expected completion dates
3. Documentation & Data Entry
- Enter all case notes services and updates into WorkinTexas (WIT) daily
- Ensure case files are complete accurate and compliant with program requirements
- Document:
- Services provided
- Participant progress
- Employment efforts
- Credential outcomes
- IEP updates
Standard: If it is not documented in WIT it did not happen
4. Case Timeliness & Activity Management
- Ensure no case remains inactive for more than 25 days
- Review and update cases approaching inactivity thresholds
- Document justification for any case exceeding 25 days
- Develop corrective action plans to bring cases into compliance
5. Individual Employment Plan (IEP) Management
- Ensure all participants have an active and current IEP
- Review and update IEPs at least monthly
- Align IEPs with participant goals training and employment activities
- Document all updates in WIT
6. Financial & Resource Management
- Ensure effective utilization of participant funds including:
- Individual Training Accounts (ITAs)
- Supportive services
- Work-based learning activities
- Support achievement of expenditure goals through timely service delivery
7. Compliance & Operational Expectations
- Conduct all intakes as scheduled without delay
- Review and respond to monitoring reports timely
- Complete all required corrections within designated timeframes
- Maintain compliance with TWC Board and SERCO policies
PERFORMANCE EXPECTATIONS
The WIOA Career Navigator is held accountable for the following measurable outcomes:
Credential Attainment Rate Minimum 80>#/b###
- At least 80% of participants enrolled in training must:
- Complete training
- Obtain a credential or certificate
Entered Employment Rate Minimum 80>#/b###
- At least 80% of job-ready participants must:
- Obtain employment
- Be verified and entered WIT
If it is not entered in WIT it does not count
Expenditure Goal Minimum 95%
- At least 95% of assigned funds must be fully expended
- Includes:
- ITAs
- Supportive services
- Work-based learning activities
Funds must be fully expended (not just obligated) Reflected in financial systems Aligned with participant needs and program goals
Additional Performance Measures
- Timeliness of case activity
- Documentation accuracy and completeness
- Monthly IEP updates
- Participant engagement and outcomes
ACCOUNTABILITY
Performance will be evaluated based on:
- Credential attainment (80%)
- Employment placement (80%)
- Expenditure utilization (95%)
- Case timeliness and activity
- Documentation compliance
- Participant outcomes
EDUCATION & EXPERIENCE
- Bachelors degree in social services workforce development or related field preferred
- Equivalent experience may substitute for education
- Experience in case management workforce programs or human services preferred
- Knowledge of WIOA programs and workforce systems preferred
KNOWLEDGE SKILLS & ABILITIES
- Strong case management and organizational skills
- Ability to manage multiple participants and deadlines
- Knowledge of workforce systems and WIT preferred
- Strong communication and interpersonal skills
- Ability to analyze participant needs and provide solutions
ADDITIONAL REQUIREMENTS
- Valid Texas Drivers License
- Reliable transportation
- Ability to travel within service area
About Company
SERCO of Texas was formed for the sole purpose of managing and operating high performing One-Stop Career Centers throughout the country. SERCO of Texas is registered as a for-profit entity to manage contracts in the Texas and Southwest regions.
