Windows Desktop Administrator (TSSCI)

Koniag IT Solutions a Koniag Government Services company is seeking an experienced Senior Windows Desktop Administrator with an active TS/SCI clearance to provide advanced technical support troubleshooting and systems administration across enterprise Windows environments. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Senior Windows Desktop Administrator will perform advanced systems administration troubleshooting and operational support for Windows desktops laptops peripherals and related applications. This role includes responding to user tickets resolving outages supporting COTS and GOTS applications conducting hardware/software diagnostics and assisting with facility standups and teardowns. The administrator will ensure timely issue resolution maintain documentation coordinate with support agencies and contribute to the continuous improvement of IT services. The ideal candidate will bring strong customer service skills deep technical expertise and the ability to resolve complex hardware software and application issues while supporting missioncritical responsibilities include:Perform systems administration and troubleshooting Resolve user tickets outages and technical issues across Windows desktop COTS and custom applications Install configure maintain and troubleshoot commercial and governmentdeveloped and test hardware/software Evaluate issues reported by customers and validate facility standups and teardowns Assist with installation security configuration and breakdown of IT systems for new or retired security issues Apply patches configuration changes and remediation steps as and escalate tickets Ensure all troubleshooting steps are recorded; escalate fully documented issues when activity and progress reports Maintain accurate records of support actions and across support agencies Track escalations and ensure timely resolution of customer and Experience Requirements:Active TS/SCI ClearanceAssociates degree in information technology or related field or equivalent experience.5 years of experience providing Tier 1 and Tier 2 technical support for Windows supporting hardware software and peripheral devices in enterprise working with ServiceNow or similar ticketing be a U.S. Citizen and able to obtain a Secret clearance (active clearance preferred).Required Skills and Competencies:Strong customer service and communication skills (written and verbal).Excellent interpersonal skills with the ability to listen and understand user knowledge of ServiceNow ticket creation updates and understanding of computer terminology and troubleshooting installing configuring and troubleshooting Windows hardware and to document issues thoroughly and escalate when attention to detail and ability to follow structured or more industry certifications such as A Network Security (Security required within 6 months).Preferred Skills:Experience as a Network Administrator or Systems supporting servers and enterpriselevel Windows with cable creation testing loopbacks and equipment with RF VTC or communications systems (if applicable to program).Experience providing IT training to end ability to lead with integrity collaborate effectively and contribute to a positive team Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352