WIM Manager, AmSec WIM

The Workplace Incident Management (WIM) Team is seeking a Manager to lead a team of investigators within the AMER this role you will lead a team of WIM Investigators responsible for conducting investigations and threat assessments involving acts of violence threats of violence and the potential for violence or concerning behaviors. This is a people-management position reporting to the Regional WIM Manager AMER Region.

As Manager you will own the day-to-day operations of your assigned area within the AMER region setting direction and standards while ensuring investigations are thorough timely and consistent. You will guide your teams decision-making own the quality of outcomes and build the cross-functional and law enforcement partnerships essential to keeping Amazons workforce safe. You will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g. Human Resources Employee Relations Legal) and security partners (e.g. site security intelligence analysts) to assess behavior investigate actions and implement appropriate resolutions. This position will require occasional travel and on-call availability for critical security incidents.



Key job responsibilities
Lead and develop a team of AMER-based WIM Investigators overseeing complex highly confidential investigations and owning the quality consistency and timely resolution of outcomes across the region.
Manage caseload allocation across the team balancing workload priorities and resourcing across AMER.
Personally manage a caseload of the most complex sensitive and high-stakes investigations conducting threat assessments and interviews directly for these matters.
Build and own cross-functional partnerships with Amazon Corporate Security (ACS) Data Center (DC) Security HR Employee Relations (ER) Legal and security partners across AMER.
Develop and maintain strong relationships with federal state and local law enforcement agencies and appropriately escalate risks threats and issues as required by applicable laws.
Own data integrity and reporting in the case management system using a structured workflow to track cases analyze trends identify causation and prevent future incidents.
Deliver and elevate the teams fact-based reports assessments and presentations to executive-level leadership.
Set and drive operational excellence standards and continuous-improvement initiatives including innovation through AI and emerging technologies.
Own the regional approach to workplace violence prevention training mitigation planning and post-incident after-action reviews.
Coach mentor and lead a high-performing team managing day-to-day operations while fostering continuous talent and career development.
Maintain after-hours availability and lead the teams emergency on-call rotation and incident-response readiness.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.

Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.

Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 7 years of security-related professional or 7 years of law enforcement experience
- Experience leading cross-functional teams to establish strong partnerships with demonstrable results
- Recent experience (last 3 years) in Incident Management Threat Management Corporate Investigations Law Enforcement Security Operations Crisis Management or a related field involving threat assessments workplace investigations and/or incident response
- Bachelors degree or equivalent experience in Business Criminology Social Work Human Resources Psychology or a related field from an accredited college or university
- Understanding of insider threat programs

- Experience driving security programs across large diverse organizations
- Certified Threat Manager (CTM) from the Association of Threat Assessment Professionals (ATAP) AETAP Certification Individual or equivalent
- Certified Protection Professional (CPP) and/or Professional Certified Investigator (PCI) from the American Society for Industrial Security (ASIS)
- Membership(s) with ATAP and/or ASIS
- Masters degree or equivalent experience in Business Criminology Social Work Human Resources Psychology or a related field from an accredited college or university
- Knowledge of AI and emerging technologies in security operations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at MD Annapolis Junction - 127900.00 - 173000.00 USD annually
USA VA Arlington - 127900.00 - 173000.00 USD annually
USA VA Herndon - 127900.00 - 173000.00 USD annually
USA WA Seattle - 127900.00 - 173000.00 USD annually