Will Call Associate

Founded in Denver in 1987 QED aims to provide high-quality electrical products and services to the industry. QED employs over 500 associates across 18 branches within Arizona and Colorado to serve commercial and residential contractors industrial facilities and OEM businesses.

At QED we embrace what makes us unique. As a company with local roots and global reach we excel at the diversity of our Associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress OUR PEOPLE. No matter where they work or who they are we trust their individual skills and qualities and give them everything they need to reach their full potential.

Will Call Associate
The Will Call Associate is responsible for coordinating and executing all customer pickup (will call) activities within the distribution center. This role ensures that customer orders are accurately pulled staged verified and delivered in a timely and professional manner. The Will Call Associate supports warehouse operations inventory accuracy and customer satisfaction by maintaining a high level of product knowledge attention to detail and communication with internal teams.

What youll do:

• Pull stage and prepare customer pickup orders according to pick tickets sales orders and company standards.
• Verify all materials for accuracy including part numbers quantities lot/serial numbers (if applicable) and product condition.
• Ensure orders are complete properly labeled and ready for customer arrival.
• Maintain an organized safe and efficient Will Call area including shelving staging zones and customer-facing counters.
• Prioritize orders based on customer arrival times jobsite urgency and communication from sales or operations leadership.
• Greet customers promptly and professionally upon arrival.
• Confirm order details review documentation and address any discrepancies or missing items.
• Provide basic product assistance or direct customers to inside sales for technical support.
• Communicate delays substitutions or backorders clearly and professionally.
• Represent the companys values and service standards in all customer interactions.
• Assist with receiving stocking replenishment and cycle counting as needed.
• Report inventory shortages damaged goods or quality issues to warehouse leadership.
• Support warehouse team members during peak periods including order picking packing and loading.
• Operate material-handling equipment (forklift pallet jack order picker) safely and in compliance with company policies.
• Follow all safety protocols PPE requirements and equipment inspection procedures.

What youll bring:

• 12 years of experience in warehouse distribution logistics or material handling.
• Ability to lift up to 50 lbs repeatedly and work in a physically active environment.
• Strong attention to detail and commitment to accuracy.
• Effective communication skills and a customerfirst mindset.
• Basic computer proficiency and ability to learn ERP/WMS systems.
• Ability to work independently and as part of a team in a fastpaced environment.
• Forklift certification or willingness to complete certification.
• Knowledge of warehouse safety standards and best practices.

Location: Mesa AZ

Schedule: 5:00am-1:00pm (Monday-Friday)

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race color creed religion national origin citizenship status ancestry sex age physical or mental disability unrelated to ability marital status family responsibilities pregnancy genetic information sexual orientation order of protection status protected veteran or military status or an unfavorable discharge from military service or any other categories protected by federal state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified keeping with our commitment we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if a reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please call or email .

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246 including the Pay Transparency Nondiscrimination Provision. To learn more Click here.