Wheelchair Supervisor ISP Airport

SMOOTH RIDES START WITH STRONG GUIDES- WHEELCHAIR SUPERVISOR WANTED!

Interested in working in aviation Are you looking for a job with stability and growth opportunities If you are looking for a career with growth potential and work well in a fast-paced team-oriented environment we want to speak to you!

WHY WORK FOR PRIMEFLIGHT

• Enjoy benefits like 401(k) with matching health dental vision and life insurance paid time off growth opportunities and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world we offer opportunities for career progression

SUMMARY OVERVIEW

The Wheelchair Supervisor oversees the wheelchair operation at the airport ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants. This role involves training staff enforcing service standards and coordinating with other airport departments to ensure seamless operations. You will address complex issues and ensure passenger satisfaction and compliance with airport and regulatory standards are key aspects of this position.â

RESPONSIBILITIES

• Supervise the daily operations and activities of the wheelchair service teamâ

• Ensure efficient scheduling of wheelchair attendants across various airport terminalsâ

• Monitor safety protocols and guidelines in wheelchair handling and passenger assistanceâ

• Train and mentor wheelchair attendants on best practices and customer service excellenceâ

• Manage and resolve any operational challenges or passenger complaints related to wheelchair servicesâ

• Conduct regular performance reviews and provide constructive feedback to team membersâ

• Collaborate with airport authorities and airline staff to coordinate seamless service deliveryâ

• Oversee the maintenance availability and proper functioning of wheelchairs and mobility aidsâ

• Managing and supervising compliance of ADA (Americans with Disabilities Act) regulations and airport/customer policiesâ

• Develop strategies to improve service efficiency response time and passenger experienceâ

• Prepare and analyze reports on wheelchair service operations including usage statistics and attendant productivityâ

• Foster a positive work environment promoting teamwork and professional developmentâ

• Coordinate emergency response procedures involving wheelchair passengers when necessaryâ

• Work closely with HR for recruitment training and management of wheelchair service personnelâ

• Effectively supervise staffing and resources for the wheelchair service departmentââ

• Exemplify PrimeFlight customer service and safety standards

• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older

• Must be legally authorized to work in the country of employment.

• Communicate effectively in English (reading writing speaking)

• Proven ability to supervise teams effectively and handle challenging situationsââ

• Minimum of 1 year of experience in a supervisory role within customer service or airport operationsââ

• Ability to access and interpret information in print and electronically including theuseofelectronic devices including IPads/Tablets Computers and Mobile Devices

• Effectively communicate with colleagues and clients both in-person and through electronic means

• Pass a background check and drug screen

• Eligibility to acquire needed credentials and clearances (FAA RAIC TSA Port Authority U.S. Customs and U.S. Postal- as applicable).

• Airlines are 24/7 so we need our team members to be flexible to work various shifts including nights weekends and holidays

To perform this job successfully an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment knowledge skill and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONSMAY INCLUDE:

• Ability to lift up to 70 pounds

• Prolonged standing and walkingin an indoor/outdoor environmentas applicable

• May needto reach witharms and grasp withhands

• May needto push pull

• May needto crawland crouchat timesin confined tight spaces

• May need tobend stretch squat kneel

• Exposure to moderate and at times high noise levels

• Be able to hear and respond to the spoken voice and to audible alarms

• Tasks may involve repetitive motions of thearmswrists hands and/or fingers

• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision ability to judge distances and spatialrelationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)ââ

The pay rate listed on this post is what the company reasonably expects to pay for this position. However individual compensation may vary based on factors including qualifications skills competencies education and experience.

PrimeFlight Aviation Services proudâto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service regard to race ethnicity religion color sex gender gender identity or expression sexual orientation national origin ancestry uniform service member and veteran status marital status pregnancy age protected medical condition genetic information disability or any other protected status in accordance with all applicable federal state/province and local laws.

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Required Experience:

Manager