Wellness Concierge

Who We Are

Based in San Antonio Texas Zachry Hotels is a proven leader in the developmentmanagementand ownership of hospitality assets. At Zachry Hotels we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management operation and development. We take care of our clients businesspartnersand each other as family within a culture of service and accountability where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More ThanAJob

The Monarch San Antonio A Legacy of Service and Sophistication

The Monarch San Antonio Curio Collection by Hilton is a 200-room 17-story boutique hotel located in the vibrant Hemisfair District of downtown San Antonio. Designed as a destination in itself the property features thoughtfully curated meeting and event venuesincluding the iconic La Mariposa sculpture paviliona full-service spa five distinct food and beverage concepts a rooftop restaurant and bar and a separate rooftop pool overlooking the city.

Steps from the River Walk and The Alamo The Monarch is more than a place to stay. It is a place to belong to connect and to be inspired.

Our purpose is expressed through servicegracious genuine and unforgettable. Rooted in the traditions of San Antonio and elevated by modern elegance every detail and every interaction reflects our commitment to hospitality at its highest level.

We are building a team of passionate service-driven professionals dedicated to creating exceptional moments and lasting impressions for every guest who walks through our doors. If you are inspired by excellence and motivated by purpose The Monarch San Antonio is where your talent can truly shine.

Position Summary

The Wellness Concierge serves as an essential ambassadorofthe luxury spa experience providing seamless reception support and attentive locker room service. This role blends refined hospitality operational efficiency and thoughtful guest care to ensure every guest feels welcomed oriented and impeccably attended throughout their spa journey. The ideal candidate is warm polished detail-oriented and thrives in a service-driven environment where discretion professionalism and anticipatory service are paramount.

WhatYoullDo

Reception & Guest Services

• Greetspa guests with warmth and professionalism providing a gracious and calm arrival experience
• Manage spa reservations guest check-in and check-out and appointment confirmations
• Clearly communicate spa offerings amenities pricing and policies in a confident and welcoming manner
• Handle phone and email inquiries with polished etiquette and attention to detail
• Process payments gratuities gift cards memberships and retail transactions accurately
• Maintainaccurateguest profiles preferences and notes in the spa management system

Locker Room & Facility Attendant Duties

• Provide attentive discreet locker room service including guest orientation and amenity explanation
• Maintain impeccable cleanliness organization and ambiance of locker rooms restrooms lounges and relaxation areas
• Restock towels robes slippers refreshments and amenities according to luxury standards
• Monitorfacilities to ensure comfort safety and readiness
• Assistguests with robes lockers and facility navigation whilemaintainingprivacy and discretion

Luxury Standards & Operations

• Uphold the spas brand standards service protocols and hospitality philosophyat all times
• Anticipate guest needs and respond promptly and graciously to concerns or special requests
• Collaborate with therapists and spa leadership to support daily operations and scheduling needs
• Ensure adherence to all health safety and sanitation guidelines
• Represent the hotel and spa brand with professionalism poise and exceptional service
• Perform any other duties as assigned

WhatYoullBring

Required Education

• High school diploma or equivalent required

Preferred Experience

• Previousexperience in luxury hospitality spa hotel reception or guest relations preferred

Required Skills and Abilities

• Strong communicationand interpersonal skills with a guest-first mindset
• Ability tomaintaincomposure and professionalism in a fast-paced service-oriented environment
• Polished appearance and demeanor consistent with luxury hospitality expectations
• Basic computerproficiencyand ability to learn spa scheduling and POS systems
• Flexible availability including evenings weekends and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift and carry up to 3040 pounds (e.g. laundry bags supply restocking)
• Capability to work in warm humid environments such as saunas and locker areas

Benefits

Zachry Hotels offers an industry-leading benefits package for our employees and their families including:

• Medical Dental Vision and Life Insurance
• 401(k) Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee Assistance Program
• Tuition Reimbursement
• And many more

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.

Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry including unsolicited resumes sent to a Zachry mailing address or email address directly to Zachry employees or to Zachrys resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency hassubmittedan unsolicited resume to have beenreferredby theAgencyfree of any charges or fees. Agencies must obtain advance written approval from Zachrys recruiting function tosubmitresumes and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachrys Human Resources Representative or his/herdesignee. No other Zachry employeeis authorized tobind Zachry to any agreementregardingplacement of candidates byAgency.