Well-Being & Benefits Manager – Operations & Project Management

Latham & Watkins is one of the worlds leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people commitment to innovation and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best and work with the best this is where you belong.

The Well-Being & Benefits Manager Operations & Project Management is an integral part of Lathams Well-Being & Benefits team. This role will be responsible for driving operational excellence process governance systems optimization and project management across the Well-Being & Benefits department while conducting comprehensive process audits and reviews of departmental workflows procedures and operational practices to identify opportunities for streamlining standardization efficiency risk mitigation automation and improved service delivery to recommend and implement operational controls to ensure accuracy compliance and service quality. This role will be located in our New York office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Other key responsibilities include:

• Developing formalizing maintaining and governing departmental standard operating procedures (SOPs) process workflows templates checklists and operational documentation to support consistent execution across the Well-Being & Benefits function; establishing and maintaining process governance standards and reviewing and refining key operational processes as required to support consistent execution of services across the Well-Being & Benefits function
• Serving as the departments operational and technical advisor by evaluating existing and emerging systems tools and technologies and identifying opportunities to improve efficiency user experience automation reporting knowledge management and data integrity; partnering with key stakeholders to assess recommend implement and optimize technology solutions platforms and tools
• Identifying opportunities to reduce manual processes through automation enhanced system functionality and improved data exchange; collaborating with internal and external partners to resolve data integration issues and implement continuous improvements
• Serving as the lead project manager for departmental initiatives and programs ensuring projects are delivered on time within scope and in alignment with business objectives; developing and maintaining project plans timelines schedules stakeholder communications implementation roadmaps decision logs and issue trackers
• Coordinating and project managing cross-functional initiatives including market reviews benchmarking studies request-for-proposal (RFP) processes annual renewals and implementation of well-being and benefits programs services technologies and operational enhancements; partnering with subject matter experts and department leadership to support planning execution stakeholder communication and successful delivery of project objectives as well as ad hoc departmental initiatives
• Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains

Wed love to hear from you if you:

• Exhibit advanced project management and program implementation experience including the ability to sequence dependencies manage multiple timelines track deliverables and drive projects to completion
• Possess strong process improvement workflow redesign and operational excellence skills including experience developing SOPs governance frameworks and operational controls
• Demonstrate experience evaluating implementing and optimizing technology solutions system integrations data feeds and business process automation

And have:

• A bachelors degree or equivalent; eleven (11) years of experience may be considered in lieu of a degree
• A minimum of five (5) years of relevant experience in human resources operations project management process improvement
• A minimum of seven (7) years of cumulative experience
• Familiarity with benefits and insurance plan preferably

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:

• Healthcare life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
• Professional development programs
• Employee discounts
• Affinity groups networks and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.

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