Welcome Center Specialist

POSITION OBJECTIVE:

The position of Welcome Center Specialist is for the purpose of welcoming families students and community members to the Bellevue School Community.

COMMITMENT TO EQUITY:

The Bellevue School District is committed to a diverse workforce representative of our students one that embraces and models cultural competency as an international community.

DUTIES & RESPONSIBILITIES: (These duties are a representative sample; position assignments may vary.)

Welcomes families and students by serving as the initial contact for district services including enrollment special education language acquisition services transportation family and student resources and technology support.
Creates a sense of belonging for families students and staff within the Welcome Center.
Assists families with the registration process and responds to the needs of families and students.
Collaborates with other departments and employees within the District.
Acts as a bridge between families and district departments ensuring effective communication and timely and effective resolution of any concerns.
Provides backup assistance to the Welcome Center as needed including greeting customers and answering phones.
Collaborates with school-based staff to ensure engagement with schools and families is respectful and welcoming to students and families.
Maintains records of family interactions and follows up to ensure a high standard of service is consistently provided.
Serves as a member of the Welcome Center team for the District.
Performs other job-related duties as assigned.

REPORTING RELATIONSHIPS:

Reports directly to and is supervised by the Director of Welcome Center and Community Outreach or designee.

EDUCATION & EXPERIENCE (positions in this class typically require):

Required:
High school diploma or equivalent.
Experience in customer service community outreach or related field.

Preferred:
Bilingual or multilingual.
Associates degree or equivalent.
Previous experience in an educational setting our school district.

Allowable substitutions:
Work experience may substitute for education requirement on a year for year basis

LICENSING REQUIREMENTS (positions in this class typically require):

None

KNOWLEDGE (position requirements at entry):

Knowledge of customer services principles
Knowledge of state and federal laws and regulations relating to enrollment policies and procedures
Knowledge of state and federal laws and regulations relating to student privacy
Demonstrates understanding of the Bellevue communities
Knowledge of District schools and departments for dissemination to families students and the community
Knowledge of District techniques and principles relating to the processing and handling of confidential information
Knowledge of word processing and spreadsheet software applications
Knowledge of computer operation and ability to learn specific software programs such as Excel

SKILLS (position requirements at entry):

Ability to navigate work in a busy public-facing environment in-person and through technology including high volumes of written/electronic communication
Possesses strong interpersonal skills including ability to collaborate with others
Skill in communicating (oral and written) technical information to non-technical audiences
Skill in analyzing and evaluating data to determine compliance with enrollment requirements
Skill in problem solving techniques and principles in order to resolve conflict
The ability to meet externally imposed and inflexible deadlines
Ability to maintain confidentiality
Skill in keeping accurate records and preparing reports
Organizational skills are necessary to work priorities and meet deadlines
Critical thinking skills are necessary to identify and recommend the appropriate action(s) to resolve various issues
The ability to work independently with minimal direction and guidance and establish work priorities
The ability to work on a number of tasks simultaneously
Demonstrates multicultural sensitivity with the ability to effectively and collaboratively work with diverse populations
Ability to perform all duties in accordance with applicable Board policies district and legal requirements
Ability to meet and maintain punctuality and attendance expectations

PHYSICAL REQUIREMENTS:

Positions in this class typically require: stooping kneeling crouching reaching standing walking pushing pulling lifting finger dexterity grasping talking hearing seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time.

Incumbents may be subjected to moving mechanical parts odors chemicals extreme temperatures inadequate lighting workspace restrictions and intense noises.

CONDITIONS OF EMPLOYMENT:

CTSAGrade2 ($66490 to 69990 annual salary non-exempt) starting at $66490 for 40 hours per week for a 260-day annual assignment. Medical dental vision long-term disability and life-insurance eligibility is based upon 630 hours worked within a school year. Retirement provided through Washington State Department of Retirement benefits include vacation and paid holidays.

NOTE:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Verification of identity and authorization to work in the United States must be completed. The District does not currently provide visa sponsorship. All offers of employment are contingent upon satisfactory results of background checks with prior employers/professional references; satisfactory outcome of a criminal history background check (includes fingerprinting); satisfactory outcome of sexual misconduct information from prior school district employers; and approval by the Bellevue School Board.

Notice of Non-Discrimination

Bellevue School District does not discriminate in any programs or activities on the basis of sex race ethnicity creed religion color national origin age honorably discharged veteran or military status sexual orientation gender expression gender identity homelessness immigration or citizenship status the presence of any sensory mental or physical disability neurodivergence or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts of America and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination:

Civil Rights Compliance Coordinator
Title IX Compliance Coordinator
Gender-Inclusive Schools Compliance Coordinator
Name: Nancy Pham Director of Compliance and Legal Affairs
Address: 12111 NE 1st Street Bellevue WA 98005
Telephone Number:
Email:

Section 504/ADA Coordinator

Name: Kerince Bowen Director of Counseling
Address: 12111 NE 1st Street Bellevue WA 98005
Telephone Number:
Email:

Members of the public with disabilities who have specific concerns about the effectiveness of the Districts communications to them should contact Janine Thorn Chief Communications and Engagement Officer at or

Required Experience:

IC