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Website Customer Service Rep

Soccer Village

Job Location:

Cincinnati, OH - USA

Monthly Salary: Not provided by the employer

Posted: 22 May 2026 (30+ days ago)

Application Deadline: 19 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Website Customer Service Representative

Location:4370 Malsbary Rd Cincinnati OH 45242

Position Type: Full-time In-Office

Soccer Village is seeking a Customer Service Representative who is passionate about delivering a seamless online shopping this role youll work closely with our e-commerce team processing center and retail stores to ensure every order is handled accurately and efficiently from checkout to delivery.

Youll serve as a key point of contact for customers while also helping ensure orders are accurate and secure. This role blends customer support with order review helping protect both our customers and our business.

Customer Service & Order Support

Respond to customer inquiries regarding orders shipping returns and products
Process refunds exchanges and cancellations accurately and efficiently
Assist customers with checkout issues or payment questions
Communicate with customers via phone and email in a professional friendly manner
Resolve order issues to ensure timely delivery and customer satisfaction

Order Review & Support

Review online orders to ensure accuracy and completeness
Verify order details such as billing shipping and contact information when needed
Reach out to customers to confirm order details if anything appears unclear or inconsistent
Help prevent order issues by identifying and addressing potential concerns early
Maintain clear documentation within internal systems

Team Collaboration

Work closely with warehouse and retail teams to coordinate fulfillment and pickups
Monitor order progress and proactively address any issues that arise
Communicate updates clearly across teams to ensure smooth order flow

What Were Looking For

High school diploma or GED required
Previous customer service experience preferred
Comfortable using e-commerce platforms and computer systems
Strong attention to detail and problem-solving skills
Clear and professional communication (written and verbal)
Ability to multitask in a fast-paced environment
Ability to handle sensitive customer information responsibly

**We ask that recruitment agencies and third-party staffing firms refrain from contacting us regarding this position. We are managing this search internally and not seeking external assistance. Unsolicited resumes or inquiries from agencies will not be considered.

Soccer Village celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability or any other characteristic protected by law. We encourage individuals from all backgrounds to apply.

Apply Now