Web Services Manager
Job Location:
Charlotte, NC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Close Date: Friday July:00 AM
Department: Charlotte Communications Department
Salary: $81226.00 - $116762.9 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork openness accountability productivity and employee development
Providing all customers with courteous responsive accessible and seamless quality services
Taking initiative to identify analyze and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
** ALL APPLICANTS MUST SUBMIT A PORTFOLIO WITH APPLICATIONThe Web Services Manager reports to Assistant Director of Content Strategy in the Charlotte Communication and Marketing Department and is an integral part of executing the departments content strategy and adhering to city-wide principles. The Web Services Manager is primarily responsible formanaging the City of Charlottesweb services which develops and maintains all City of Charlotte web properties including CNET (employee intranet) and other city-owned web properties. A majorcomponentof this ismanaging various web platforms used throughout city departments leading strategic planning creation and maintenance of governance framework for all city web content while positioning the web services team as experts in web content production and and responsibilities include:
** ALL APPLICANTS MUST SUBMIT A PORTFOLIO WITH APPLICATION
Major Duties &Responsibilities
Establish and maintaincity-wideweb governancefor both public sites and internal intranet includingdigital standards information architecture navigation and content publishing processes to ensure consistent user-centered digital experiences.
Collaborate withCharlotte Communication and Marketingleadership departmentliaisons creative services (graphic design)ITand other stakeholders to develop and deliver digital solutions that supportcity-wide principlespriorities and brand guidelines.
Oversee the design development implementation and maintenance of websites web applications and enterprise content management systems.
Supervise mentor and develop the Web Services team by managing priorities workloads performance and professional development.
Workwith city accessibility staff to ensure compliance with WCAG ADA Section 508 and City branding standards through ongoing quality assurance accessibility reviews and governance practices.
Monitorand report outwebsite analytics user behavior and performance metrics to evaluate effectiveness identify opportunities for improvement and support strategic decision-making.
Research evaluate and implement emerging technologies digital best practices and innovative solutions to enhance the Citys digital services and customer experience.
Manage multiple enterprise web initiatives simultaneously while coordinating internal teams vendors and external partners to ensure successful project delivery.
Knowledges Skills and Abilities
Advanced knowledge ofenterprise-levelcontentmanagementsystems (CMS)such asGranicus OpenCities Microsoft SharePoint Online and Drupal
Expertiseinvisualstudiocode or comparable development environmentsHTML5 CSS3 JavaScript and responsive web frameworks and technologiesand user interface (UI) and user experience (UX) design tools including Figma and Adobe Creative Cloud
Experience inwebsite analytics and reporting platforms including Google Analytics Google Search Console and SEMrush to help guide improvements and strategic-decision making
KnowledgeofWCAG ADA and Section 508accessibility requirements as well as experience in using accessibility testing and quality assurance toolssuchAcquia Optimize or equivalent platforms
Ability to manage multiple complex projects and competing priorities in a fast-paced deadline-driven environmentwhile utilizing project management platforms including Jiraand
Demonstrate strong leadership communication facilitation and organizational skills with the ability to build consensus among diverse stakeholders.
Demonstrate ability to lead enterprise web strategy digital governance and user experience initiatives.
Ability to troubleshoot technical issues to improve website performance load speed usability and responsiveness.
Ability to collaborate effectively with executiveand departmentleadership IT Communications and external vendors
Strong problem-solving strategic planning and critical thinking skills.
Experience increating and implementing processes budgets projecttimelinesand SAAS tools.
Ability to communicate complex technical concepts to technical and non-technical audiences.
Commitment to innovation continuous improvement and delivering exceptional digital experiences for residents and City employees.
Preferred Qualifications
Bachelors degree in computer science Information Technology User Experience Web Design or a related field
Sevenyearsof experience in web services digital experience content management or a related field
2-4 years of management experience
Professional certifications in User Experience (UX) accessibility project management (PMP Scrum) Google Analytics SEOor related disciplines.
CONDITIONS OF EMPLOYMENT
The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.
For questions about your application or the hiring process please email .
The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Clickhereto learn more about the City of Charlottes benefits.
The City of Charlotte is a drug and alcohol-free workplace.
Required Experience:
Manager
