Web Operations Manager

The web operations manager is responsible for maintaining managing and optimizing ABM websites and servers to ensure functionality security and a positive user experience. This position ensures that a website isfunctional secure user-friendly and aligned with organizational objectives. The role combines technical expertise creative design analytical skills and collaboration to maintain high-quality online experiences and optimize web performance

• Overall ABM website technology owner and ensuring maintenance of governance standards and policies
• Cybersecurity Oversight: Proactive monitoring and maintenance of all web properties ensuring patches updates and threat prevention are consistently applied.
• Compliance Management: Ownership of Data Privacy Consent Modules and Banner Management ensuring all web assets meet ABMs internal standards as well as external regulatory requirements (GDPR CCPA etc.).
• User Provisioning/Deprovisioning: Ensuring only authorized personnel have access to critical systems and web properties: promptly handling terminations onboarding and changes.
• DNS/Domain Management: Fast accurate facilitation of all domain and DNS changes preventing outages and ensuring secure traffic routing for all campaigns and initiatives.
• System Monitoring: Continuous oversight of uptime SSL certificates backups and web infrastructure health with rapid incident response to resolve or escalate issues.
• Workspace Provisioning: Management of web techstack resources to support ABMs workspace (plugins integrations SSO security needs etc.).
• Vendor Collaboration: Serve as primary point of contact with vendors ensuring their work is aligned with internal protocols and they have necessary but limited access.
• Internal cross functional stakeholder coordination for web requests translation business requirements to technical specifications supporting CAB processes and managing escalations
• Technical Documentation: Maintain up-to-date records of all web integrations security protocols and system changes: providing institutional memory that vendors or new staff would not have.
• Quality Assurance: Participate in compliance and technical QA for new launches redesigns and site updates preventing costly errors or compliance gaps from reaching production.
• Process Improvement: Actively look for ways to streamline and automate IT/marketing workflows improving speed without sacrificing security.

• Bachelors degree in Computer Science Information Technology or related technical field required
• 10 years of experience as enterprise web technical management
• Relevant certifications in web development server management or cybersecurity
• Prior experience in website administration server management or web development
• Experience supporting standardizing processes across complex organizations
• Strong background in system architecture and integrations
• Demonstrated success leading high-performing technical teams
• Technical Skills
• Strong understanding of database management and architecture
• Proficiency with industry standard content management systems
• Knowledge of web programming languages such as HTML CSS JavaScript PHP and familiarity with server-side technologies like or MySQL
• Understanding web analytics SEO and usability to optimize user experience
• Experience with system integration and API development
• Knowledge of cloud technologies and architecture
• Familiarity AI technologies
• Understanding of cybersecurity best practices

Leadership Competencies

• Strategic thinking and execution
• Technology innovation and thought leadership
• Process design and optimization
• Stakeholder management and influence
• Effective communication and presentation skills