Washington Metropolitan Area Transit Authority (WMATA) Program Manager Lead

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Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The groups main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

The Program Manager Lead holds a critical role in overseeing the comprehensive Washington Metropolitan Area Transit Authority (WMATA) Infrastructure LMR System. This position encompasses a wide range of responsibilities including but not limited to managing program personnel and support staff collaborating with Motorola Sales team members handling pre and post-sale opportunities and proposals overseeing and managing the program budget and costs and providing leadership and direction to Engineers System Managers Technologists Cybersecurity Leads Customer Service Managers Quality Managers Safety Managers and Configuration Management personnel.

The Program Manager also plays a vital role in ensuring adherence to WMATA change management processes overseeing Project Managers and customer projects coordinating with administrative personnel and effectively communicating and coordinating with customers partners subcontractors the WMATA project teams as well as internal Motorola personnel and leadership. Serving as the primary point of contact for the WMATA system and the supporting MSI PMO this position requires a high level of professional experience in executive management managing large enterprise IT systems and working with substantial agencies or organizations.

Key skills for success in this role include excellent planning capabilities prioritization of tasks and responsibilities adept delegation exceptional interpersonal communication skills and proficiency in various other areas. This position requires the ability to maintain professionalism under pressure.

The Program Managers contributions are instrumental in the successful implementation and management of the WMATA LMR ASTRO System ensuring efficient operations and effective collaboration across all stakeholders.

This senior leadership position holds comprehensive oversight and strategic responsibility for all contractual agreements and operational engagements between Motorola Solutions and the United States Secret Service. The role is critical in ensuring the seamless delivery of mission-critical communication solutions and services to a pivotal federal agency.

The Program Manager must be driven and a strategic leader with 10 years of experience leading large complex teams and projects. Proven ability to manage personnel cultivate positive customer relationships and administer budgets effectively. Exceptional communication problem-solving and risk management skills are essential as is the ability to build high-performing teams and deliver results-oriented leadership. Strong data analysis skills are crucial for measuring team performance and achieving customer goals.

• This Program Manager Lead position is responsible for the management oversight and overall administration of the ASTRO System which supports the WMATA LMR system.
• Responsibilities include personnel management budgeting and budget administration business operations daily communications both internal within Motorola Solutions Motorola partners subcontractors the WMATA and other external customers.
• Manage supply chain and logistics strategic planning customer service contract management.
• Development of contractual response documents other written reports briefings and presentations attending all internal and external meetings and overall responsibility for every aspect of program management contract management and meeting all internal and external goals and milestones for the program and project management organization.
• Deliver executive experience with written communications reports briefings creating and maintaining appropriate documentation problem identification analysis and resolutions excellent multi-tasking skills risk registries and mitigation plan development action item trackers business operations planning and administration
• Responsible for approval of all schedules budgets invoicing documents personnel directing all work tasks contract compliance ATPs equipment ordering and manufacturing overseeing project managers and successful management and conclusion of all projects. Responsible for converting all projects to full time sustainment support under this program after project completion.
• Ensure that the program strategic plan and goals support and adhere to Motorola strategic goals and objectives ensure these are clearly communicated to all team members and the program supports these goals and objectives to achieve organizational success.
• Work and coordinate daily with Sales to coordinate tasks responses and strategic direction for the program as well as identifying sales opportunities.
• Participate in proposals for WMATA projects ensuring consistent customer pricing identifying risks ensuring all contract requirements are met within the proposal including approvals documentation Quality Assurance Information Assurance requirements engineering design schedules resources and ultimately approving the proposal before it goes to the customer.
• Participating in any Engineering Change Board Processes including submitting all change requests other required documentation and artifacts following established procedures developing and submitting schedules topography and providing detailed information on system changes.
• Responsible for daily weekly and monthly administrative tasks reviews and the criticality of open issues and tasks and directing managers and resources to efficiently and effectively resolve daily issues and problems.
• Ensure contractual compliance through auditing setting KPIs regular requirements reviews
• Attend and manage all daily and weekly customer related calls as well as the review and approval of all meeting notes.

Candidate Requirements:

• Education: A four-year degree is required preferably in a technical field management or leadership. Relevant experience may be substituted for the degree.
• Management & Leadership: 15 years of proven management and leadership experience in leading large systems technical service delivery or operational teams with a demonstrable track record of successful outcomes.
• Personnel Management: 15 years of experience managing personnel including hiring firing employee evaluations discipline coaching and mentoring.
• Customer Relations: 15 years of experience in positive customer relations and/or account management with demonstrable examples of high customer satisfaction ratings based on performance and service delivery.
• Financial & Budget Management: 15 years of experience in preparing administering and accurately forecasting budgets. Must demonstrate the ability to accurately hit financial milestones manage project costs and meet quarterly and annual financial targets and goals.
• Project Management: 15 years of project management experience on large complex projects including the development of schedules plans financial planning and risk mitigation. Experience must include developing related artifacts such as implementation plans and resource planning. PMP certification is preferred.
• Strategic Planning: 15 years of experience in strategic planning goal setting managing tracking and leading teams to achieve organizational goals.

Key Competencies and Skills

• Communication: Excellent oral and written communication skills are essential.
• Software Proficiency: The ability to use standard business software (e.g. Google Suite email spreadsheets scheduling software).
• Organizational & Prioritization Skills:
• The ability to multi-task and reprioritize action items and tasks daily.
• Ability to prioritize tasks for the team oversee and track the progress of deliverables and goals.
• Problem-Solving & Risk Management:
• Excellent problem-solving skills.
• The ability to identify develop implement track refine and adjust a risk mitigation plan to ensure successful outcomes while minimizing risks to programs projects and financials.
• Team Leadership: The experience skills and proven ability to form create and maintain high-performing teams.
• Results Orientation: Must possess and demonstrate results-oriented leadership and outcome-based management skills.
• Data Analysis: The ability to identify gather apply and use data to measure the performance of the team and customer goals over time.

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Target Base Salary Range: $150000 - $180000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

• Bachelors degree AND 15 years of professional experience in management leadership military project management engineering public safety
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

25-50%NoneExperiencedYes

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

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