Warranty Rep III

This Warranty Representative III evaluates and processes warranty claims and also supports wholesalers manufacturers and end-users by phone and e-mail. The person in this position handles situations that may require adaptation of response or extensive research according to claim complexity.

Duties include but are not limited to:

• Provide customer service for questions related to warranty and product registration.
• Provide technical support for online tools to track warranty claims and product registration.
• Review warranty claims.
• Resolve complex non-standard warranty items independently.
• Resolve problems escalated through lower staff levels.
• Coordinate with a wide variety of functions within the company and liaison with customers during post-delivery times.
• Provide work leadership to lower-level customer service staff as needed.

• Requires a high school diploma or an equivalent combination of education and experience.
• Requires at least 4 years related experience.
• Excellent written and verbal communication skills.
• Requires a working knowledge of products and parts.
• Must have full knowledge of warranty review processes.
• May require advanced problem solving.
• Ability to navigate SAP and other relevant applications.

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $51000-$67000 annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate.

Employees in this role are also eligible for abonus in accordance with the terms of the Companys applicable plan.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 10-11 paid holidays and 3 floating holidays per year.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.

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We may use automated tools including artificial intelligence to support parts of our hiring process such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions please contact