Warranty Coordinator, Vehicle Maintenance

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs core values are built around safety service equity sustainability culture and accessibility and each employee that works for the MBTA performs their roles based on our vision mission and includes attendance participation and contribution in local safety committee meetings as needed.

The Warranty Coordinator will support the coordination administration and execution of warranty-related activities for Bus and/or Rail Vehicle Maintenance operations as assigned.

• Coordinate prepare and submit warranty claims on behalf of the MBTA for new and existing vehicles equipment components and parts within the employees assigned Vehicle Maintenance area.
• Monitor vendor compliance with contractual warranty requirements and evaluate the reliability of major systems components equipment and parts.
• Track warranty claims and reimbursements for labor materials parts and related costs using MCRS2 Microsoft Excel and other applicable systems.
• Use MCRS2 to document and manage the full warranty process including claim creation supporting documentation disposition reimbursement and closure.
• Assist with the implementation maintenance and use of computerized maintenance management systems to track warranty work performed on vehicles components assemblies and parts.
• Guide Vehicle Maintenance personnel within the assigned department mode or work location regarding the documentation required for warranty claims.
• Generate review and analyze daily and periodic reports to track warranty claims reimbursements recurring defects and failure trends.
• Analyze repair and failure data and recommend corrective actions recovery opportunities or additional technical review based on identified trends.
• Assist maintenance personnel with the disposition return storage shipment or disposal of warranty-related parts components and assemblies.
• Maintain accurate and detailed records of warranty claim payments reimbursements accounts receivable documentation credits and outstanding balances.
• Manage and report on asset-recovery activities involving diesel particulate filters cores obsolete parts repairable components scrap materials recyclable materials and other recoverable assets.
• Review and become familiar with applicable warranty provisions contracts specifications and related contractual requirements.
• Support assigned Vehicle Maintenance Vehicle Engineering and project-management staff with warranty-related contract administration contract terms claim documentation and vendor coordination.
• Attend meetings with Vehicle Engineering Maintenance Directors internal customers project teams procurement staff and vendors as required.
• Review and prepare claims for submission to manufacturers and vendors involving defective parts systems components or equipment.
• Track recovery of labor material shipping and other allowable warranty-related costs.
• Lift package label and prepare materials parts and components for shipment to vendors manufacturers or repair facilities as required.
• Provide management with weekly reports on warranty activity claim status reimbursements defect trends fleet performance and asset recovery.
• Assist the receiving department with warranty-related receiving inspection documentation storage and material disposition activities as needed.
• Manage asset-recovery activities involving diesel particulate filters cores obsolete parts repairable components and other recoverable materials.
• Educate and support internal customers regarding warranty procedures documentation requirements claim eligibility and system use.
• Perform all other duties and projects as assigned.

• None.

• Bachelors degree from an accredited institution.
• Two (2) years of materials management experience related to equipment maintenance inventory control asset recovery and warranty administration.
• Demonstrated ability to develop implement maintain and support materials management and warranty processes procedures and tracking systems.
• General knowledge of vehicle systems and subsystems including those used in buses subway cars rail coaches locomotives and related transportation equipment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Word Excel Project and other applicable database maintenance-management and reporting systems.
• Ability to review contracts warranty provisions technical documentation maintenance records and supporting claim information.
• Effective organizational analytical problem-solving time-management and customer-service skills.
• Ability to lift carry push pull and move materials parts packages and equipment.
• Ability to stand walk bend stoop crouch kneel reach climb stairs and perform repetitive movements as required.
• Ability to work in vehicle maintenance facilities storage areas receiving areas rail yards and other active industrial environments.
• Ability to work around moving vehicles machinery noise dust fumes oils solvents and other conditions associated with maintenance and material-handling operations.
• Ability to wear and properly use all required personal protective equipment including safety footwear safety glasses gloves hearing protection high-visibility apparel and other PPE as required by the task or work location.
• Ability to comply with all applicable safety procedures material-handling requirements and hazardous-material controls.
  
  

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
• A masters degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.

• Experience with warranty claims contract administration computerized maintenance-management systems materials management vendor coordination and data analysis in a transportation manufacturing or equipment-maintenance environment.

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.