Warranty Coordinator Branch

Job Duties

• Review and correct all warranty claims generated through technicians to prepare for submission to vendors.
• Process all Crown warranty claims and claims for any other manufacturer represented by Crown.
• Review monthly A/R reports on all vendor warranty accounts.
• Process all warranty claim paperwork and track claims from the time they are submitted to the time they are paid or rejected.
• Maintain files on warranty claims.
• Tracking rejected warranties and notifying Service Manager about rejected warranties.
• Prepare monthly list of warranties not paid and determine disposition.
• Resubmit warranty claims as needed.
• Maintaining shipping and tracking warranty parts to vendors or scraping as needed.
• Determine disposition of warranty parts returned from vendor as a result of a rejected claim.
• Assist other parts personnel as required such as receiving parts and answering phones.

Minimum Qualifications

• Less than 2 years related experience
• High school diploma or equivalent

Preferred Qualifications

• Parts or inventory control experience and lift truck industry experience preferred
• Good verbal communication written communication interpersonal organizational numerical perception and computer skills