Warranty Claims Coordinator

is building the backbone of energy and AI infrastructure powering grid-safe data centers and mission-critical facilities. The company supplies and operates hyperscale power systems that solve the toughest resilience challenges delivering custom solutions for AI data centers mission-critical facilities and front-of-the-meter assets. ON recently announced a 5GW partnership with 3GW currently under construction across multiple hyperscale data center campuses. With patented technology and proprietary softwaredevelops projects worldwide that set new benchmarks for resilience.

Department: Operations
Location: Houston TX (Office-Based)
Reports To: Operations Manager
Employment Type: Full-Time Exempt

The Warranty Claims Coordinator is responsible for managing the end-to-end warranty claims process for data center projects across Texas. This role serves as the primary liaison between field teams vendors and contractors ensuring warranty claims are accurately documented processed efficiently and resolved with minimal impact to operations.

• Prepare submit and track warranty claims for equipment vendors and contractors supporting active data center projects.
• Maintain a comprehensive warranty claims register including claim status submission dates vendor acknowledgments and resolution timelines.
• Proactively monitor open claims and maintain regular communication with vendors to ensure timely resolution.
• Escalate delayed or disputed claims through appropriate internal and external channels.

• Initiate and manage Return Merchandise Authorization (RMA) processes for defective or under-warranty equipment.
• Coordinate packaging documentation and shipment of returned components.
• Verify vendor receipt of returned items and confirm replacement shipments or credits are issued.

• Coordinate delivery of vendor-supplied replacement parts to regional warehouses supporting Texas data center sites.
• Partner with the Spares & Logistics Coordinator to ensure replacement parts align with maintenance schedules and project timelines.
• Track shipment status and communicate delivery updates to internal stakeholders.

• Serve as the primary internal point of contact for vendors regarding open warranty claims.
• Build and maintain professional relationships with supplier representatives while ensuring compliance with contractual warranty obligations.
• Document all vendor communications and claim activity within the claims tracking system.

• Prepare regular reports on open and closed warranty claims including aging reports and resolution metrics.
• Track warranty-related costs including replacement parts credits received and outstanding claim values.
• Provide data and insights to support vendor performance reviews contract evaluations and O&M budget planning.

• 3 years of experience in warranty administration supply chain coordination or a similar operations role preferably within the energy utilities industrial equipment or critical infrastructure industries.
• Proven ability to manage multiple concurrent claims with exceptional organization and attention to detail.
• Strong written and verbal communication skills with the ability to work effectively with vendors and internal stakeholders.
• Proficiency with Microsoft Office including Excel Outlook and Word.
• Experience using ERP systems CMMS platforms or warranty tracking software is preferred.
• Ability to read and interpret purchase orders warranty terms and equipment documentation.

• Experience supporting data centers power systems UPS equipment battery energy storage systems (BESS) or other critical infrastructure.
• Familiarity with RMA processes and logistics coordination in a field service or operations environment.
• Knowledge of supplier contracts warranty periods service agreements and liquidated damages.

• Based primarily in the Houston Texas office during standard business hours.
• Occasional travel to data center project sites throughout Texas may be required.
• Ability to work effectively in a fast-paced environment while managing multiple priorities and stakeholders.

Takes full accountability for warranty claims from initiation through final resolution while independently managing routine issues.

Communicates claim status clearly and professionally with vendors field teams and internal leadership.

Interprets warranty data to identify trends monitor costs and provide actionable reporting to operations leadership.

Works closely with Spares & Logistics Field Operations Procurement and other cross-functional teams to ensure timely resolution of warranty issues.

Develops productive relationships with supplier representatives while effectively enforcing contractual warranty obligations and driving timely claim resolution.

For US-based roles - What youll get:

• Competitive salary annual performance-based bonus eligibility
• Medical dental and vision insurance
• 401(k) with company match
• Paid time off and company holidays

For Mexico-based roles - What youll get:

• Competitive salary annual performance bonus eligibility
• Christmas Bonus (Aguinaldo): 30 days
• Major medical expenses and life insurance
• Paid time off and holidays (per local policy)

For all roles:

• Professional development and growth opportunities
• Opportunity to grow with a mission-driven team shaping the future of clean energy
• Equal Opportunity: is committed to equal employment opportunity and to maintaining a work environment free of harassment discrimination or retaliation.
• Accommodations: If you need an accommodation during the application process email
• Benefits vary by role and location and are subject to change.

Agency Notice: does not accept unsolicited resumes from staffing agencies search firms or third-party recruiters. Resumes submitted without a fully executed Master Services Agreement (MSA) and a written request from an authorized member of our Talent Acquisition team will be considered the property of . No placement fees or compensation will be paid for unsolicited candidate submissions.