Warranty Administrator

About Knudtsen

Knudtsen Foothills Lincoln Mazda is seeking aWarranty Administratorto join the Knudtsen family. Knudtsen is a family-owned and operated company thatprovides the Spokane and Post Falls communities with new and used cars full-service bodyshopsand service departmentsas well asgenuine Mazda and Lincoln Knudtsenwe strive tobe a team and truly value our relationships with each other our customers and the community.

Additionally we have some great benefits:

• Employer sponsored health insurance - medical dental vision for employees and dependents

• Life insurance plans

• Paid holidays

• Sick pay

• Paid vacation

• Employee purchase discounts

• 401(K) Retirement Savings Plan (4% Employer Match!)

• Training and educationassistance

Summary of Position

As a Warranty Administrator you wouldbe responsible forcommunicating with manufacturers and vendors to ensurethe handlingof all warranty requestsis in compliance withboth Knudtsen standards and legal requirements. You would be an integral part of the service team ensuring the accuracy and timeliness of these items so that the service department receives proper credit and monies due. Continuing product process and service specific training would be provided.

Responsibilities

• Processes warranty claims ona timelybasis for each franchise or distributor.

• Processes allwarrantypaperwork to ensure proper documentation.

• Verifies criteria required by factory or distributor.

• Reconcilesall warranty receivables with payments through theappropriate accountingschedule.

• Postscredits oncomputer.

• Resubmits all rejected claims promptly or receives authorization to write them off.

• Followup on payment of outstanding claims.

• Files andmaintainsall service records as required by the warrantor.

• Keeps informed of allfactoryrecalls and bulletins.

• Assistswith body shop warranty claims as needed.

• Balances bookingcodingand flagging warranty for all repair orders.

• Monitors all warranty repair orders and claims toassurethat proper policies and procedures are followed.

• Overseesaccuracy and completion of We Owes.

• Assistswith payroll adjustmentsregardingtechnicians.

• Assistswith various tasks and needs of the accounting department in relation to service accounts and staff.

• Other tasks as assigned.

Qualifications

• Strong attention to detail.

• Self-motivated and excellent time management skills.

• Basic computer skills working ability of Word Excel etc. and ability to learn database management software.

• Proficient oral and written communication skills and the ability to read and interpret documents.

• Have a valid drivers license.

• Pass a motor vehicle report andpossessa safe driving record.

• Pass a criminal background check credit check and drug test(pre-employmentscreening does not include testing formarijuanahowever post-accident and random testing to include marijuana testing). Also subject to random drug testing at the companys request.

PHYSICAL DEMANDS and WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TheWarranty Administratormaybe requiredto stand forlong periodsof time sit forlong periodsof time walk with customers and team membersliftand/or carry up to30 pounds balance stoop kneel and performing the duties of this job the employeeis regularly required employee isfrequentlyrequired to use hands to finger handle feel and reach with hands and vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this environment for theemployeevaries butoftenis an office setting and working inthe requiredto walk the dealership property and mayencounterinclement weather. May also enter the service areas and be exposed to dangerous work environments and loud noise level in the work environment is usually moderate to loud.

Knudtsen Dealerships and Auto Body Shops are an equal opportunity employer and prohibits discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.