Warranty Administrator

At Audi Reno Tahoe we dont just service vehicleswe create exceptional ownership experiences.

Our customers expect a premium level of care attention and expertise every time they visit and our team takes pride in delivering exactly that. Were looking for an energetic detail-oriented Warranty Administrator who enjoys helping people solving problems and being part of a fast-moving high-performing team.

If youre someone who loves organization thrives in a collaborative environment and believes great customer service can turn a routine service visit into a memorable experience wed love to meet you.

At Audi Reno Tahoe youll work with one of the worlds most innovative luxury automotive brands while being surrounded by teammates who genuinely care about each other and our customers.

We believe work should be rewarding challenging and fun. Every day brings new opportunities to learn grow and make an impact.

- Competitive Pay

- Paid Training & Professional Development

- Performance Bonuses & Incentives

- Medical Dental & Vision Insurance

- Paid Vacation & Holidays

- 401(k)

- Supportive Team Culture

- Beautiful Modern Dealership Environment

As our Warranty Administrator & Customer Experience Specialist youll be an important part of the service team helping ensure repairs are processed accurately while creating a seamless experience for every customer.

• Process warranty claims accurately and efficiently.
• Review correct and resubmit rejected claims.
• Work closely with Technicians and Service Advisors to ensure all manufacturer requirements are satisfied.
• Maintain organized and accurate warranty records.
• Monitor outstanding warranty receivables and report aging claims to management.
• Ensure compliance with Audi warranty policies and procedures.

• Deliver concierge-level service to every customer whether in person by phone or electronically.
• Assist customers with scheduling service appointments and follow-up needs.
• Help create a smooth welcoming and efficient service drive experience.
• Resolve concerns professionally and proactively.
• Support the service team in exceeding customer expectations at every opportunity.
• Look for ways to improve processes and elevate the customer experience.

• 2 years of experience in warranty administration automotive service or a related dealership role.
• Knowledge of automotive service operations and repair order processes.
• Strong organizational skills and exceptional attention to detail.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive attitude team-first mentality and strong work ethic.
• Leadership or coaching experience is a plus.
• Ability to pass a pre-employment background check.

Were passionate about our brand our customers and our people. We celebrate success support one another and believe that great experiences start with a great team.

If youre ready to join a dealership where technology luxury and customer experience come together wed love to hear from you.

Join Audi Reno Tahoe and help redefine what service excellence looks like.