Warranty Administrator

The Warranty Administrator is responsible for accurately preparing submitting tracking and reconciling warranty claims with manufacturers and distributors. This is a full-time non-exempt position reporting to the Fixed Operations Manager.

• Process warranty claims accurately and promptly.
• Verify warranty documentation meets factory/distributor requirements.
• Reconcile warranty receivables and payments.
• Post credits to accounting schedules.
• Re-submit rejected claims or obtain authorization for write-offs.
• Follow up on unpaid or outstanding claims.
• Manage warranty parts tracking disposition and returns.
• Maintain required warranty and service records.
• Stay current on factory recalls bulletins and warranty policies.
• Assist with cashiering and telephone duties as needed.
• Respond to calls emails voicemails and text messages.
• Perform additional duties assigned by management.
• Any other duties as assigned by management.

• Proficient with:
  • Microsoft Word Excel and Outlook
  • Google Drive
  • Internet browsers
  • CDK dealership management system
• Strong organization and attention to detail.
• Excellent communication and teamwork skills.
• Ability to work under pressure while maintaining accuracy.
• Conflict resolution skills.
• Ability to work independently with minimal supervision.

• 2 years of automotive dealership support experience preferred.
• Minimum typing speed of 8000 KPH.
• Strong data entry accuracy (100% accuracy expectation).
• Basic math skills and ability to follow written and verbal instructions.
• Ability to read write and communicate effectively.

• Primarily office-based environment.
• Extended periods of sitting.
• Ability to walk throughout the dealership and transport documents.
• Ability to lift and carry up to 10 pounds.
• Occasional bending stooping and stretching.

• Full-time position (40 hours per week).
• Schedule based on service department needs.
• Overtime expected during:
  • Month-end close
  • Pay Period End Dates 9th & 24th
  • Inventory periods
  • Audits
• Additional scheduling flexibility may be required.

• Arrive 15 minutes before shift.
• Maintain a positive attitude and professional appearance.
• Keep workspace organized and clean.
• Demonstrate strong ethics and customer service.
• Maintain attendance and dependability.
• Support dealership culture and team goals.

Someone who is highly organized detail-oriented proficient with dealership software and Microsoft Office comfortable with accounting reconciliations and capable of managing warranty administration processes with a high degree of accuracy and accountability.