Warehouse Support Coordinator

Job Description:

Are you someone who enjoys solving problems working across teams and helping stakeholders get answers quickly We are looking for a highly organized and customer service-oriented Warehouse Support Coordinator to serve as a key point of contact between the warehouse and internal stakeholders including Millers internal customer service team sales team and divisions.

This role will help support order issue resolution order status inquiries expediting requests inventory visibility and communication across the business. This individual will be a subject matter expert around warehouse processes policies system workflows and customer expectations.

You will play an important role in helping ensure orders move efficiently through the fulfillment process while delivering a positive experience for internal stakeholders.

Location: Appleton WI

How Youll Make an Impact

Order Support and Issue Resolution

• Serve as a primary warehouse point of contact for internal customer service sales and division teams.
• Support internal customers by providing clear updates on order progress constraints and expected next steps in a timely accurate and professional manner
• Research order issues identify root causes and help coordinate resolution with the appropriate teams.
• Escalate issues when needed to ensure customer-impacting concerns receive the right level of attention.
• Analyze recurring order issues and identify trends that can be addressed through process improvements training or system enhancements.

Order Expediting and Prioritization

• Work with warehouse leadership and operations teams to determine what can realistically be expedited based on inventory availability labor capacity shipping constraints and business priority.
• Communicate expedite status and expected outcomes to customer service sales and division partners.

Inventory and Order Visibility

• Monitor inventory levels product availability and order status to support timely communication and issue resolution.
• Monitor open orders and inventory exceptions to identify potential customer impacts before they occur.
• Partner with warehouse planning customer service and division teams to help resolve inventory-related order issues.
• Support proactive communication when inventory or fulfillment constraints may delay shipment.

Process and System Knowledge

• Use available systems and reporting tools to research order status shipment progress inventory availability and related order information.
• Help identify process gaps recurring issues or communication breakdowns that impact order flow or customer experience.
• Support continuous improvement by sharing feedback and recommending practical process improvements.

Cross-Functional Communication

• Build strong working relationships with customer service sales divisions transportation planning and warehouse operations.
• Participate in cross-functional initiatives designed to improve order flow inventory accuracy communication and customer satisfaction.
• Help translate warehouse constraints and process requirements into practical updates for the business.

What You Need to Be Successful

• Strong communication skills with the ability to work effectively across multiple teams.
• Customer-service mindset with a focus on responsiveness follow-through and issue resolution.
• Ability to prioritize multiple requests in a fast-paced environment.
• Strong attention to detail and ability to research issues accurately.
• Strong organizational skills and the ability to manage competing priorities.
• Ability to remain calm professional and solutions-oriented when handling urgent requests.

Qualifications

• High school diploma or equivalent required.
• Prior warehouse distribution logistics customer service or order management experience preferred.
• Experience working with internal customers sales teams customer service teams or cross-functional business partners preferred.
• Basic understanding of order fulfillment inventory management shipping or warehouse operations preferred.
• Strong computer skills including experience using ERP warehouse management transportation or reporting systems.

Preferred Qualifications

• Prior customer service or order management experience.
• Experience with Microsoft Dynamics 365 a Transportation Management System Warehouse Management System or similar ERP/logistics platform.
• Experience supporting order expediting issue resolution inventory inquiries or shipment tracking.
• Familiarity with business rules order prioritization warehouse workflows and customer-facing issue resolution.
• Experience working in a manufacturing distribution or industrial business environment.

Additional Information

ITW is an equal opportunity employer. We value our colleagues unique perspectives experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer ITW is committed to equal employment opportunity and fair treatment for employees beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race color sex gender identity sexual orientation religion national origin age disability protected Veteran status or any other characteristic protected by applicable federal state or local laws.

ITW is an equal opportunity employer. We value our colleagues unique perspectives experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer ITW is committed to equal employment opportunity and fair treatment for employees beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race color sex gender identity sexual orientation religion national origin age disability protected Veteran status or any other characteristic protected by applicable federal state or local laws.