Employment Status:

Shift:

Facility:

Requisition Number:

How Youll Help Transform Healthcare:

The Warehouse Materials Associate I

• Provides exceptional customer service to requesters end users buyers and other warehouse teams.
• Inspects and signs for deliveries noting all shortages and damages to ensure accurate inventory levels and prevent poor patient outcomes and financial loss.
• Communicates consistently with the Inventory Team regarding shipment discrepancies and documents issues in the electronic customer service portal as needed.
• Works with warehouse team members to identify and prioritize items for receiving including patient-specific rush and high-priority orders.
• Maintains a well-organized delivery record system to prevent loss of goods and document transfer of liability.
• Resolves order-related inquiries and requests efficiently through customer service portal software.
• Stocks items using the inventory management system and ensures proper rotation by date to prevent negative patient outcomes or financial loss. Notifies management of discrepancies.
• Creates and maintains backstock processes and restocks primary pick locations using first-in first-out (FIFO) methodology to ensure products are tracked and accessible.
• Maintains high levels of customer service by performing quality assurance activities including inspecting and maintaining cleanliness of inventory racks bins and labels.
• Escalates discrepancies delivery inconsistencies and quality issues to leadership and documents and communicates appropriately.
• Has no supervisory responsibilities but may assist with new employee orientation training and guidance for support staff.
• Participates in Materials Management staff meetings and communicates effectively with leadership staff and external vendors.
• May be exposed to confidential and proprietary information regarding pricing and contractual relationships.
• Works under general supervision and within established Carilion policies and procedures.
• Applies basic knowledge and skills related to materials management operations and assists with coordination of product standardization activities. Refers complex issues to the immediate supervisor as needed. Ensures compliance with AHA Department of Health & Human Services ALM JCAHO OSHA and Carilion performance standards.

What We Require:

Education: High School Diploma or GED required. 3 (3) years of relevant experience in warehouse or materials management operations may be considered in lieu of HSD/GED.

Experience: None

Licensure Certification and/or Registration: Valid VA Drivers License with positive driving record required.

Other Minimum Qualifications: Excellent organizational skills to include critical thinking attention to detail interpersonal skills and written/oral skills. Must be proficient in the use of standard warehouse equipment including forklift cherry pickers and power jacks. Must be customer service oriented. Proficiency in basic computerization skills and demonstrated ability to utilize (or learn to utilize) inventory management systems/software email communication system and customer service portal.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range:

Employee pay is based on a variety of factors including qualifications credentials education and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

Recruiter Email:

For more information contact the HR Service Center at 1-.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race color religion sex national origin age (40 or older) disability genetic information or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 8:00 a.m. to 4:30 p.m. Monday through Friday.

For more information on E-Verify: Pay and Well-beingat Carilion Clinic