Warehouse and Distribution, Operations Specialist

This is an onsite position based at Alcons Lake Forest California Valencia Warehouse.

At Alcon were passionate about enhancing sight and helping people see brilliantly. With more than 25000 associates we innovate fearlessly champion progress and act swiftly to impact global eye health. We foster an inclusive culture recognizing your contributions and offering opportunities to grow your career like never before. Together we make a difference in the lives of our patients and customers. Are you ready to join us

This role is part of Alcons Supply Chain function a team that manages the logistics inventory management and supply chain analytics for Alcons industry leading products to ensure products are delivered efficiently and effectively so that people can see brilliantly. The Operator I Warehouse & Distribution Operations is primarily responsible for handling tasks in warehouses and distribution centers optimizing storage and material flows and managing inventory and shipments.

The Warehouse and Distribution Operations Specialist is responsible for ensuring timely and accurate processing of customer orders maintaining high levels of customer satisfaction and supporting supply chain operations. This role serves as a key liaison between customers sales logistics and warehouse teams to ensure seamless order fulfillment and issue this role a typical day will include:

In this role a typical day will include:

• Process customer orders accurately and efficiently using SAP system.
• Monitor order status and proactively communicate updates to customers.
• Coordinate with warehouse and logistics teams to ensure timely shipment and delivery.
• Resolve customer inquiries and complaints related to orders shipments and returns.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve order discrepancies inventory issues and delivery delays.
• Generate and analyze order-related reports to identify trends and improvement opportunities.
• Ensure compliance with company policies procedures and service standards.
• Support continuous improvement initiatives within the order management process.

Key Requirements/Minimum Qualifications:

• High School Diploma or equivalent
• The ability to fluently read write understand and communicate in English

Preferredrequirements:

• Associate or Bachelor Degree
• Experience in customer service order management or supply chain operations.
• Proficiency in SAP system and Microsoft Office Suite.

How to Thrive at Alcon:

• Manage your own workload and schedule while hitting your set targets.
• Build positive working relationships to achieve positive goals and business objectives.
• Balance experiencing new environments and working autonomously in a remote sales environment.
• Alcon provides robust benefits package including health life retirement flexible time off for exempt associates and much more!

Alcon Careers

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Compensation and Benefits

Alcons Total Rewards programs are designed to align incentives with business objectives support our values and deliver longterm value. Our compensation approach includes a combination of fixed and variable pay with shortterm and longterm incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events including programs that promote health and wellbeing provide financial security and support retirement planning.

The salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience skills location and internal equity and may fall outside the posted range.

Pay Range

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.