VP, Product Managemant (Inbound Communications)

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

Broadridge is seeking a strategic client-focused and execution-orientedVice President Product Management Inbound Communications Solutionsto lead the strategy roadmap and growth of our inbound communications product portfolio.

This senior product leadership role will oversee solutions that help clients receive digitize understand route automate and return inbound communications across physical mail paper forms digital forms email attachments fax mobile capture desktop uploads and system-to-system file transmissions. The portfolio includes imaging and capture intelligent document processing workflow automation forms automation data export and integrations with downstream client and Broadridge systems.

The successful candidate will bring deep expertise in inbound communications document-centric operations intelligent document processing forms automation imaging and workflow. They will define standardized scalable product solutions that help clients reduce manual effort improve accuracy and speed strengthen controls and turn inbound documents and communications into actionable digital workflows and data.

You will shape a modern end-to-end inbound communications platform that supports the lifecycle of a client communicationfrom receipt through capture classification extraction business processing and delivery of actionable information to the appropriate destination.

• Inbound physical mail and paper-form processing
• Digital forms automation and electronic form intake
• Email attachment fax mobile desktop-upload and file-drop capture
• Imaging scanning document preparation classification and indexing
• OCR and AI-enabled document and data extraction
• Business workflow automation including validation exception handling approvals and routing
• Data return and integration with client systems content platforms payment systems and other downstream applications
• Closed-loop forms automation that connects inbound communications with Broadridges broader communications capabilities

• Own the product strategy multi-year roadmap market positioning and go-to-market direction for Broadridges Inbound Communications Solutions portfolio.
• Define a clear standardized product vision spanning imaging and capture workflow automation forms automation and data extraction.
• Translate market trends client needs operational insights and Voice of the Customer feedback into scalable product capabilities and prioritized roadmap investments.
• Establish standard product configurations packaging guardrails and implementation patterns that balance client value with repeatable delivery and commercial scalability.
• Lead the evolution of multichannel inbound capture capabilities across mail paper digital files email fax mobile desktop upload and client-system transmissions.
• Partner with Technology Operations Sales Client Relations Implementation and senior business leaders to deliver a cohesive product experience from sales through onboarding and ongoing service.
• Drive product requirements and prioritization for document classification indexing OCR AI-based extraction workflow orchestration reporting security and integrations.
• Support strategic client and sales opportunities by articulating the product value proposition standard capabilities solution architecture product boundaries and implementation considerations.
• Develop market-facing product documentation solution narratives use cases sales enablement materials standard feature definitions and product packaging.
• Drive a disciplined approach to standard versus non-standard requests identifying opportunities for reusable product enhancements while limiting unnecessary customization.
• Coordinate with adjacent product owners including the archival capability owner to ensure clear handoffs and an integrated client experience without owning archival strategy or roadmap responsibilities.
• Monitor industry and competitive trends in inbound communications intelligent document processing enterprise content management workflow automation AI and digital transformation.
• Define and monitor success measures including product adoption revenue growth pipeline support implementation speed processing efficiency document volumes quality and client satisfaction.

• Deep knowledge of inbound communications document intake digital mailroom imaging forms automation intelligent document processing workflow automation document management or enterprise content services.
• Proven experience defining and scaling standardized enterprise product offerings in complex client-facing environments.
• Strong understanding of the inbound communications lifecycle including capture scanning classification indexing extraction validation workflow and data integration.
• Experience with OCR AI-enabled extraction document intelligence workflow orchestration low-code workflow tools or business process automation platforms.
• Demonstrated ability to convert varied client communication requirements into repeatable and commercially viable product solutions.
• Comfort operating across product strategy technology delivery operational execution client engagement and go-to-market support.
• Executive presence and the ability to influence senior internal leaders strategic clients and cross-functional stakeholders.
• Ability to establish product clarity and guardrails while maintaining a strong client-centric mindset.
• An entrepreneurial mindset with the ability to identify market opportunities and turn them into scalable product capabilities.

• 15 years of product management product strategy solution management or related leadership experience.
• Significant experience in one or more of the following areas: inbound communications imaging document capture forms automation intelligent document processing workflow automation document management enterprise content management or business process automation.
• Demonstrated experience establishing product strategy multi-year roadmaps product packaging and standard solution capabilities for enterprise technology software platform or technology-enabled services.
• Strong record of leading cross-functional teams and influencing stakeholders across Technology Operations Sales Implementation Client Success and executive leadership.
• Experience supporting strategic sales cycles client discovery executive presentations and product positioning.
• Ability to synthesize client feedback market insight technical considerations and operational needs into clear product direction and investment decisions.
• Bachelors degree or equivalent relevant experience.

• MBA or other relevant advanced degree preferred.
• Experience serving financial services banking insurance retirement healthcare or another highly regulated industry.
• Experience with AI/OCR intelligent document processing enterprise workflow platforms content services or digital mailroom solutions.
• Familiarity with regulated data handling role-based access audit trails encryption and compliance-driven workflows.
• Experience developing go-to-market materials product value propositions solution packaging pricing approaches or implementation models.

• A clear market-informed product strategy and multi-year roadmap for Inbound Communications Solutions.
• Increased adoption of standardized inbound communications imaging workflow and forms automation solutions.
• Stronger product packaging documentation sales enablement and market-facing positioning.
• Reduced unnecessary customization and more repeatable client onboarding and implementation.
• Improved end-to-end processing efficiency data quality workflow automation and client experience.
• Growth in revenue pipeline client expansion and cross-solution opportunities.
• Clearer alignment across Product Technology Operations Sales Implementation and Client Relations.

Compensation Range: The salary range for this position is between $230000 - $240000.

Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit for more information on our comprehensive benefit offerings. for this role.

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We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

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