VP of Operations

VP of Operations

Comprehensive Mobile Insurance Company Inc. (CMIC)

Job Description

Comprehensive Mobile Insurance Company (CMIC) is a health insurance carrier with dental audiology vision and podiatry policies that benefit the underserved in long-term-care facilities. Our mission is to serve the underserved. CMIC is seeking a full time VP of Operations and EOS Integrator due to our growth. Our headquarters is located at the 101 and 7th Street in North Phoenix and CMIC promotes a mission-driven team-oriented environment.

The VP of Operations will be responsible for:

• Company-Wide Operational Excellence build scalable repeatable systems and processes across the whole business and ensure that they are followed. Establish effective communication channels throughout the company for cross-functional harmony.

• Project Management & Accountability translate strategic vision into actual implementation. Establish clear organizational ownership and accountability with consistently met deadlines.

• Leadership People & Culture maintain existing healthy mission-driven organizational culture while scaling. Develop direct reports to grow with the organization and lead their functions effectively.

• Policyholder Conversion & Retention work with Head of Insurance Operations to ensure customer success throughout policy sale onboarding and ongoing payment compliance.

• Financial Stewardship oversee budgeting and cashflow forecasting workstreams with CEO & finance team and prudently manage costs through significant growth/scaling.

• Accurate Timely KPI & Financial Reporting develop and maintain real-time reporting for KPIs profit & loss / cash flow and operational inputs to manage the business.

• Data & Systems oversee the integration administration and when needed implementation of core technology systems with focus on Dynamics 365 (sales CRM & policy management system) QuickBooks Desktop & ePayPolicy

• Shared Services & External Vendor Management oversee finance organization and ensure accurate timely completion of closing books submitting insurance filings tax/audit workstreams etc. Also manage internal relationships for IT/equipment & HR as well as external relationships for accounting/tax audit CRM/technology banking investments legal and insurance.

• New State Expansion oversee the development of insurance operations for new states.

• Compliance/Regulatory Matters ensure company-wide adherence to applicable laws and guidelines with respect to insurance HIPAA/healthcare payments/financial and data privacy.

Who we are looking for

• An Integrator. You get energy from execution harmony and accountability.

• A hands-on builder. You will not have a large team beneath you for a while. You build the spreadsheet write the process run the report and work the exception list yourself first and then delegate where possible. Nothing is beneath you.

• Leader. You can build culture exhibit influence and effectively grow a team and lead through people.

• Both a process author and enforcer. You are a systems thinker who can see the big picture make it actionable and then make sure its followed.

• Detail-hungry. You are willing to get in the weeds and find fix the error.

• Comfortable in a regulated business. You move fast operationally but never cross a line or cut corners.

• Technology savvy. You are comfortable aligning technology systems with operational needs and implementing automations.

• Values-aligned. Effective communicator positive attitude team player empathetic and act like an owner.

Experience

• College graduate MBA is a plus

• Prior experience managing/leading teams and developing people

• Built operating systems and SOPs from scratch; project management experience

• Previous exposure to accounting audit and budgeting workstreams

• Fluency with operating software systems (Microsoft Dynamics 365 preferred) and comfort building views reports and dashboards

Bonus points

• Direct ownership of a P&L or operating budget

• Prior experience in consulting investment banking or private equity.

• Experience in healthcare/long-term care or insurance

• Experience building/managing customer service or call center functions

• Familiar with Microsoft Dynamics 365 and/or Quickbooks Desktop

• Experience as EOS Integrator