VP, IT Operations
Charlotte, NC - USA
Job Summary
Building the people that build the world.
With platforms in HVAC and Detection and Measurement SPX Technologies builds innovative solutions that enable a safer more efficient sustainable world. Through our RiSE talent development framework we Reach Identify Strengthen and Engage our employees to support them in their continued development. Were a global company of problem solvers collaborators and innovators and our businesses build solutions that impact the world.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As the VP IT Operations you will lead the strategy modernization and operational excellence of the enterprise technology infrastructure and service delivery organization.
This role is responsible for all core infrastructure and operations functions including Data Center Operations Servers Storage Network End User Computing Voice Mobile and Enterprise Service Delivery (internal technical support and outsourced 24x7 helpdesk). You will ensure high availability resiliency scalability and cost-effectiveness across all environments while evolving the organization toward a modern hybrid cloud-smart architecture.
You will assess the current infrastructure footprint and operating model define a forward-looking strategy aligned to business growth and M&A activity and build the capabilities required to support a scalable secure and resilient enterprise platform. This role requires a transformational leader who can modernize legacy environments elevate team performance and ensure infrastructure and service operations enablenot constrainSPXs strategic objectives.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX your core responsibilities will be:
1. IT Operations Strategy
- Develop and execute a multi-year infrastructure and data center modernization roadmap aligned to business strategy and growth objectives.
- Assess current on-premise environments and define a scalable hybrid architecture incorporating IaaS and PaaS where appropriate.
- Lead evaluation and modernization of legacy platforms including end-of-life compute storage and voice/PBX systems.
- Define the future-state data center strategy (on-prem colocation cloud or hybrid) including lifecycle management resiliency standards and cost optimization.
- Establish infrastructure standards that enable rapid and repeatable integration of acquired entities.
- Drive improvements in uptime performance automation monitoring and operational maturity.
- Establish and monitor KPIs related to availability service performance incident trends capacity utilization and cost transparency.
- Partner closely with Information Security to ensure secure-by-design architecture and operational resilience.
2. Network Administration
- Provide executive oversight of enterprise network architecture including LAN/WAN SD-WAN wireless remote access and cloud connectivity.
- Ensure high availability and performance across data center and cloud environments.
- Lead disaster recovery and business continuity strategy including failover design testing and continuous improvement.
- Establish modern monitoring and observability practices across infrastructure platforms.
- Ensure compliance with corporate policies internal controls and regulatory requirements.
- Drive simplification standardization and automation across infrastructure and network platforms.
3. Technical Service / Support
- Oversee enterprise Service Delivery including internal Technical Support Specialists and outsourced 24x7 helpdesk operations.
- Establish clear SLAs KPIs and performance management frameworks for internal and third-party support providers.
- Drive service management maturity across incident change problem request and knowledge management processes.
- Ensure alignment between infrastructure operations and frontline support to reduce recurring issues and improve resolution times.
- Modernize workplace technology platforms (end user computing mobile printing collaboration voice) to enhance reliability and user experience.
- Oversee data center operations including facilities coordination hardware lifecycle management vendor governance and operational runbooks.
- Optimize vendor contracts and service delivery models for infrastructure and service support.
- Lead infrastructure and service integration efforts for acquired companies ensuring stability and speed to integration.
4. Team Leadership
- Assess current team capabilities across infrastructure data center operations and service delivery; identify skill gaps aligned to future-state architecture.
- Build cloud and automation competencies through hiring upskilling and strategic partnerships.
- Establish clear accountability for uptime service reliability operational discipline and performance management.
- Foster a culture of continuous improvement innovation and ownership.
- Coach and develop leaders and team members setting clear expectations for modern best practices and operational excellence.
- Facilitate development of the IT infrastructure and operations budget and provide oversight of capital investments maintenance training facilities and professional services.
- Serve as a visible influential leader capable of translating technical strategy into business value for executive and functional stakeholders.
What we are looking for (Experience Knowledge Skills Abilities Education)
Required Experience
- 10 years of progressive experience in enterprise IT infrastructure and operations
- 5 years of leadership experience managing multi-disciplinary infrastructure and service teams
- Demonstrated experience leading infrastructure modernization or transformation initiatives
- Experience designing and operating hybrid environments incorporating on-prem data centers and cloud (IaaS/PaaS)
- Experience supporting M&A integration activities
- Proven track record improving uptime resiliency and operational maturity
- Preferred Knowledge Skills and Abilities
- Deep technical knowledge across servers storage virtualization networking voice end user computing and data center operations
- Strong understanding of cloud architecture principles (AWS Azure or equivalent)
- Experience modernizing legacy voice/PBX and infrastructure platforms
- Experience evaluating build vs. colocation vs. cloud strategies
- Strong financial acumen related to infrastructure cost modeling and optimization
- Experience leading teams through cultural and technical transformation
- Ability to balance risk management with innovation and business agility
- Excellent written and verbal communication skills with the ability to present technical strategies to executive audiences
- Strong organizational and prioritization skills in complex multi-initiative environments
Education & Certifications
- Bachelors degree in computer science or related field (or equivalent experience)
- Cloud architecture certifications preferred
- ITIL or related service management certifications preferred
Travel & Working Environment
- Hybrid schedule: on-site presence recommended the majority of the week to support infrastructure and data center operations.
- Travel up to 15% may be required to support acquisitions and site initiatives.
How we live our culture
Our culture is at the center of what we do and more importantly who we are. Our core values set a standard for how we manage ourselves and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team each of us leads at SPX.
What benefits do we offer
We know that the well-being of our employees is integral. Our benefits include:
- Generous and flexible paid time off including paid personal time off caregiver parental and volunteer leave
- Competitive health insurance plans and 401(k) match with benefits starting day one
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance leadership development programs and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds experiences and voices at SPX and we are committed to challenging ourselves openly communicating and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race color religion sex sexual orientation or identity national origin age disability veteran status or any other legally protected basis.
Required Experience:
Exec
About Company
SPX Technologies, based in Charlotte, NC, is a supplier of highly engineered products and technologies, holding leadership positions in the HVAC, detection and measurement, and engineered solutions markets.