VP, Head of Application Operations for Treasury

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Job Title

As VP Head of Application Operations for Treasury you will lead Application Operations (AppOps) for the Treasury technology portfolio covering production stability resiliency availability performance security and continuous improvement. You will partner with Product Engineering Infrastructure Cybersecurity Client Support and executive leaders to support Treasury platforms used by financial institutions in regulated environments. Your work will improve service delivery reduce operational risk and advance automation cloud operations and observability.

What youll do:

• Define and execute the Treasury AppOps strategy aligned to business technology risk and resiliency objectives.
• Lead Application Operations Site Reliability Engineering (SRE) Production Support Monitoring Reliability Engineering and Platform Operations teams across Treasury services.
• Establish and manage Key Performance Indicators (KPIs) Service Level Agreements (SLAs) Service Level Objectives (SLOs) executive reporting and operational risk governance.
• Oversee production stability incident response root cause analysis corrective action planning disaster recovery readiness capacity planning and change success improvement.
• Drive AppOps modernization through automation operational intake frameworks self-healing capabilities automated remediation and tooling strategy.
• Expand observability and monitoring across Treasury applications using platforms such as Dynatrace Splunk synthetic monitoring Application Performance Monitoring and business metrics dashboards.
• Lead operational readiness for Azure cloud services Azure Kubernetes Service (AKS) containerized services Application Programming Interface (API) platforms event-driven architectures and cloud security controls.
• Manage and develop managers and geographically distributed teams through clear goals performance routines talent development and succession planning.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 15 years of experience in enterprise technology leadership supporting large-scale platforms in regulated or high-availability environments.
• 12 years of experience leading production operations application support Site Reliability Engineering or platform operations organizations.
• 12 years of experience managing and developing teams including managers and geographically distributed teams.
• 12 years of experience supporting financial services Treasury payments commercial banking or related transaction-processing platforms.
• 10 years of experience with operational governance across technologies such as Java Spring Boot microservices Application Programming Interfaces Kubernetes container platforms Azure cloud services DevOps Continuous Integration/Continuous Delivery (CI/CD) monitoring observability security and compliance frameworks.
• Experience leading executive incident communications operational risk reviews financial planning portfolio prioritization and resiliency improvement programs.
• Bachelors degree or higher in Computer Science Engineering Information Systems or a related field or equivalent combination of education related experience and/or military experience.

Experience that would be great to have:

• Masters degree in Business Administration Computer Science Engineering Information Systems or a related field.
• Experience with Treasury platforms covering Cash Management Wire Services Automated Clearing House (ACH) fraud monitoring reporting Digital Treasury Commercial Banking Real-Time Payments (RTP) and core banking integrations.
• Experience improving mean time to recover (MTTR) mean time to detect (MTTD) change success rates automation coverage disaster recovery outcomes and service availability.
• Experience tracking operational savings from automation toil reduction and efficiency programs.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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