VP, Enterprise AI & Automation

Embark on a Journey That Makes a Difference.

At Generali Global Assistance (GGA) every day is an opportunity to help people explore the world with confidence. Were not just in the business of protectionwere in the business of adventure and peace of mind. Whether its a backpacker trekking through the Andes a family cruising the Mediterranean or a solo traveler chasing the Northern Lights were there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft your work helps turn travel challenges into stories of resilience.

Set Sail on a Career Path to Success.

Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs including:

• Diversity Equity and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and professional development assistance program

Passport to Perks Includes:

• Generous Employer contribution for health dental and vision insurance
• Paid Maternity and Paternity Leave

• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days sick days personal days holidays and volunteer days (VTO)
• Pay Range: $00/yr

Your Role on the Expedition:

The Vice President of Enterprise AI & Automation leads the enterprise-wide AI-first transformation including AI governance agentic automation operating model design and value realization. This role is accountable for defining and scaling responsible secure and measurable AI capabilities across Operations and non-Operations functions. The VP partners with executive leadership to embed AI into the target operating model enabling productivity enhanced customer experience and AI-powered growth

Chart Your Course:

Strategic Leadership

• Define and own the enterprise automation and AI strategy aligned to corporate goals digital transformation priorities and operational needs.
• Build a multi-year roadmap for automation AI/ML agentic systems and advanced analytics adoption across business units.
• Identify high-value opportunities for automation generative AI AI agents and intelligent workflows.
• Serve as the executive sponsor for major automation and AI programs ensuring alignment funding and measurable outcomes.

Enterprise AI Governance & Operating Model

• Design implement and own the enterprise AI operating model including intake prioritization lifecycle controls and delivery standards.
• Establish and lead AI governance forums including AI Steering Committee AI Operations Council and AI Risk Ethics & Security Board.
• Partner with Risk Legal Compliance InfoSec and Data Privacy to ensure responsible compliant and secure AI deployment.
• Define AI KPIs dashboards and reporting cadence tied to productivity cost reduction customer experience and risk management.

Technology Automation & Agentic Systems

• Oversee the design development and deployment of automation solutions including RPA workflow orchestration intelligent document processing AI copilots and AI agents.
• Lead the design and scaling of agentic automation including task agents process agents and supervisor agents orchestrating multi-step workflows.
• Stand up an agentic orchestration layer enabling semi-autonomous end-to-end process automation within defined risk controls.
• Lead the evaluation and implementation of AI platforms automation tools and emerging technologies (e.g. Copilot Studio third-party AI agents).
• Establish scalable architectures reusable components and enterprise standards for AI and automation solutions.
• Ensure solutions are secure resilient and integrated with enterprise systems.

AI Portfolio & Value Management

• Own the enterprise AI initiative portfolio including intake prioritization and roadmap governance.
• Define and track AI KPIs tied to productivity automation rate cost-to-serve sales customer experience etc.
• Lead quarterly AI strategy reviews and ongoing value realization reporting with executive leadership.

Organizational Enablement & Adoption

• Build and lead a high-performing team of e.g. automation engineers AI engineers product owners and solution architects.
• Develop a federated operating model that empowers departments while maintaining enterprise standards.
• Launch and scale an enterprise AI Academy in cooperation with the larger group including role-based learning for leaders operators and technical teams.
• Establish and manage an AI Champions / Ambassadors network across departments to drive adoption and value realization.
• Drive change management training and adoption programs to scale AI literacy across the organization.
• Foster a culture of innovation experimentation and continuous improvement.

Stakeholder & Executive Engagement

• Partner with C-suite leaders to identify strategic opportunities and communicate progress risks and outcomes.
• Collaborate with Operations Finance HR Sales Legal Product Underwriting and other teams to embed AI into core processes and workflows.
• Closely partner with other entities in the group and head office on AI initiatives.
• Represent the company in external forums vendor partnerships and industry events related to AI and automation.

Your Ticket to Success:

Required Qualifications:

• High School Diploma or Equivalent (GED) required
• Bachelors Degree or Equivalent Experience
• 10 years of experience in digital transformation including experience in AI automation or enterprise technology leadership.
• Proven track record leading large-scale AI or automation programs with measurable business impact.
• Experience designing and scaling enterprise AI operating models and governance frameworks.
• Hands-on leadership exposure to AI copilots agentic systems or autonomous workflow orchestration.
• Deep understanding of RPA workflow automation machine learning generative AI and cloud platforms.
• Strong executive presence and ability to influence complex regulated organizations.
• Demonstrated ability to translate business problems into scalable governed AI solutions.

Preferred Qualifications:

• Experience in regulated customer-facing industries (insurance financial services assistance healthcare).
• Background in data engineering analytics or enterprise architecture.
• Familiarity with responsible AI frameworks AI risk management and model governance practices.
• Experience with process mining AI value modeling and automation prioritization frameworks.

Position Coordinates:

This is a hybrid role based out of our San Diego CA office. As a hybrid role you will be working onsite 2-3 days a week and working from home 2-3 days a week. Up to 5% domestic travel may be required

Time for Take-off:

While there is some flexibility in the hours this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

One team. Every destination.

Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail tour operator cruise and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance travel assistance identity and cyber protection and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
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Explore new horizons apply today!

Dont meet every single requirement At Generali Global Assistance we are dedicated to building a diverse inclusive and enriching workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal state or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age race color religion creed sex gender identity gender expression transgender status pregnancy childbirth medical conditions related to pregnancy or childbirth sexual orientation national origin ancestry ethnicity citizenship genetic information marital status military status HIV/AIDS status mental or physical disability use of a guide or support animal because of blindness deafness or physical handicap or any other legally protected basis under applicable federal state or local law. This policy applies to all terms and conditions of employment including but not limited to recruitment and hiring classification placement promotion termination reductions in force recall transfer leaves of absences compensation and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Companys Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action up to and including termination of employment.