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VP, Customer Success Manager

Acxiom

Job Location:

Conway, AR - USA

Monthly Salary: Not provided by the employer

Posted: 18 June 2026 (30+ days ago)

Application Deadline: 15 September 2026

Vacancies: 1 Vacancy

Job Summary

As a Customer Success Manager you will be responsible for building and maintaining strong relationships with customers to ensure their success and satisfaction with the companys products or services. You will work closely with cross-functional teams to understand customer needs address their concerns and drive product adoption and retention.

Job Description / Responsibilities

Develop and nurture strong relationships with key customer accounts serving as the primary point of contact for their needs and inquiries.
Understand customer goals objectives and challenges to align the companys products or services to their specific needs.
Provide proactive support and guidance to customers throughout their journey ensuring they maximize the value of the products or services.
Conduct regular check-ins business reviews and customer satisfaction surveys to assess customer health and identify areas for improvement.
Monitor customer usage and engagement metrics identifying at-risk customers and implement proactive measures to mitigate churn.
Coordinate with the implementation and support teams to ensure a seamless onboarding experience for new customers.
Increase the Net Promoter Score (NPS) of existing clients and generate positive reviews on marketing platforms like G2 & Capterra.
Stay updated on industry trends best practices and competitive landscape to provide strategic recommendations and ensure customer success.
Be the face of the company for keeping the clients up to date on new product releases feature enhancements & product roadmaps.

Qualifications

Bachelors degree in business administration marketing or a related field (or equivalent experience).
Familiarity with customer success software platforms and customer relationship management (CRM) tools.
Knowledge of the industry and market trends related to the companys products or services.

Primary Location City/State:

Homebased - Conway Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting hiring training promotion or other employment of associates or the awarding of subcontracts because of a persons race color sex age religion national origin protected veteran military status physical or mental disability sexual orientation gender identity or expression genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado California Connecticut Maryland NevadaNew Jersey New York City Ohio Rhode Island and Washington Applicants: This position is not located in the aforementionedlocationsbut applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws please contact.

Required Experience:

Exec

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