VP Commerce & CRM Technology

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement diversity and entertainment Are you enthusiastic about being a team player in one of the most fascinating industries in the world At MGM Resorts we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The Vice President of Commerce Technology leads the strategy execution and transformation of enterprise technology initiatives that drive revenue growth across MGM Resorts digital commerce ecosystem including web mobile and contact center channels. Accountable for delivering secure scalable and high-quality technology solutions aligned with enterprise architecture and governance this executive ensures predictable delivery while advancing the organizations technology strategy. The role also serves as the engineering leader for Commerce defining the engineering operating model and AI strategy to transform team structures investment priorities and engineering practices accelerating innovation delivery velocity and differentiated customer experiences that drive business growth.

THE DAY-TO-DAY:

• Define and execute the Commerce Technology strategy aligning product engineering AI and platform investments with enterprise commercial objectives and revenue growth.

• Lead the delivery and evolution of digital commerce and CRM platforms ensuring scalable integrated and customer-centric capabilities across all sales channels.

• Establish an AI-first engineering operating model that accelerates innovation improves productivity and optimizes technology investments and value delivery.

• Drive exceptional digital customer experiences through product innovation personalization data-driven decision making and continuous optimization.

• Champion engineering excellence by embedding enterprise standards for quality security reliability automation compliance and operational resilience.

• Govern a complex portfolio of strategic initiatives technology investments budgets and vendor partnerships to deliver measurable business outcomes and maximize value.

• Foster a high-performing metrics-driven culture focused on accountability continuous improvement operational excellence and business impact.

• Build and develop exceptional product and engineering organizations through leadership organizational design talent development and AI-enabled workforce transformation.

THE IDEAL CANDIDATE:

• Bachelors degree in Computer Science Engineering or a related discipline required; Masters degree preferred.

• 20 years of technology leadership experience including executive leadership within travel hospitality or digital commerce organizations with a proven track record of leading large-scale engineering teams and enterprise transformation.

• Deep expertise in digital commerce technologies including web mobile CRM contact center cloud API and enterprise platform architectures.

• Demonstrated success defining technology strategy product roadmaps and delivering large-scale digital transformation initiatives that drive measurable business outcomes.

• Proven experience leading AI-enabled engineering transformation including AI-assisted software development automation value-stream optimization and organizational evolution.

• Strong executive leadership capabilities with experience building high-performing organizations leading change influencing cross-functional stakeholders and communicating effectively with senior executives and boards.

• Working knowledge of quality engineering enterprise architecture cybersecurity governance and operational excellence for mission-critical high-volume commerce platforms.

• Strong business and financial acumen including experience with revenue-generating platforms technology investment strategy AI ROI vendor management and hospitality commercial ecosystems.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel food and beverage retail and entertainment discounts as well as discounts with company partners on things like travel electronics online shopping and more

• Free meals in our employee dining room

• Free parking

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

Range:

The pay range for this role is:

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors including location.

Employees in this position are eligible to participate in medical dental vision life insurance 401(k) plans and time off plans. Specific program offerings vary by eligibility factors such as geographic location employment status and union membership.

Are you ready to JOIN THE SHOW Apply today!