Volunteer Manager

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

• Execute and manage the organizations established individual volunteer program in accordance with defined processes standards and leadership direction.
• Maintain a consistent pipeline of new volunteers ensuring ongoing recruitment and program participation.
• Ensure efficient reliable delivery of all volunteer processes including onboarding placement scheduling and engagement.
• Take ownership of program outcomes including participation levels engagement quality and retention.
• Identify and communicate opportunities for practical incremental improvement aligned with organizational priorities.

• Recruit through quarterly information sessions referrals and other means.
• Onboard volunteers with recurring weekly sessions or as needed.
• Build professional respectful relationships that support strong volunteer engagement and retention.
• Execute recognition and stewardship activities consistent with company guidelines.

• Coordinate execution of quarterly supply drives assembly activities and distribution efforts.
• Manage logistics communication and volunteer coordination for in-kind initiatives.
• Facilitate group volunteer assembly days ensuring clear direction efficient workflow and positive experience.
• Partner with internal teams to ensure alignment between supply collection assembly and program distribution.

• Recruit individual volunteers and weekly groups to support The Resale Shop.
• Coordinate closely with shop staff to align volunteer activities with operational needs (customer service merchandising sorting inventory).
• Ensure consistent volunteer coverage to support day-to-day operations and customer experience.
• Support expansion to multiple Resale Shop locations maintaining consistency in volunteer coordination and expectations across sites.

• Work collaboratively across departments with a team-first approach to support organizational priorities.
• Maintain clear direct communication with program development and operations staff.
• Align all volunteer activities with organizational goals and leadership direction.

• Maintain accurate volunteer records and participation data within the organizations systems.
• Track key metrics including recruitment engagement and retention.
• Provide regular updates on program performance and operational needs.

• Maintain confidentiality of volunteer and donor information.
• Ensure appropriate boundaries for all volunteer and fundraising-related activities.

• Bachelors degree or equivalent experience in nonprofit management volunteer coordination or related field.
• 35 years of experience managing or supporting volunteer programs.
• Experience working within structured programs and processes preferred.
• Experience with volunteer management software preferred.

• Progress toward or interest in volunteer coordination/management certification.

• Execution and Accountability: Delivers consistent results within established frameworks.
• Relationship Management: Builds and sustains positive volunteer relationships.
• Continuous Improvement Mindset: Identifies opportunities to enhance efficiency and experience without altering core program structure.
• Team Orientation: Works collaboratively and respects organizational roles and decision-making authority.
• Professional Judgment: Exercises discretion follows direction and aligns with leadership priorities.
• Ethical Practice: Upholds AFP standards including confidentiality and stewardship.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.