Volunteer Experience Coordinator

RAFT is seeking a highly organized relationship driven Volunteer Experience Coordinator to help create an exceptional volunteer experience while supporting key operational functions. This position serves as the primary point of contact for volunteers during onsite and offsite events ensuring they feel welcomed engaged and equipped to make a meaningful impact. This role is based in San Jose CA and requires regular on-site work.

In addition to volunteer engagement this role supports procurement inventory management and production operations through NetSuite ERP. The Volunteer Experience Coordinator maintains Bills of Materials (BOMs) for RAFTs STEAM kits manages inventory accuracy assists with purchasing activities and provides cross-functional support to retail operations.

This is an excellent opportunity for someone who is passionate about community engagement and enjoys balancing people focused work with operational excellence.

Why Join us

RAFT offers competitive base pay health benefits a 403b retirement contribution match bonuses three weeks vacation per year one week of paid sick leave per year paid holidays and holiday shutdown and a fun and creative work environment.

Sample of Things Youll Do:

Volunteer Engagement & Event Support

• Serve as the primary support for onsite and offsite volunteer events.
• Partner with the Volunteer & Event Coordinator to plan and coordinate volunteer activities and communications.
• Welcome volunteers and orient them to projects and assignments.
• Provide ongoing guidance answer questions and ensure volunteers remain engaged and productive.
• Set up and break down volunteer workstations including organizing cleaning and preparing materials.
• Retrieve stage and replenish materials used during volunteer kit production.
• Develop and implement volunteer recruitment strategies through community outreach partnerships online platforms and stewardship of returning volunteers.

Operations & Inventory Management

• Support the Production Director with NetSuite activities including Bills of Materials (BOMs) purchasing and inventory management.
• Create and maintain accurate BOMs for RAFTs STEAM kits.
• Source suppliers and evaluate products and services based on quality cost and delivery.
• Prepare issue and close purchase orders.
• Complete kit builds and inventory transactions within NetSuite.
• Maintain inventory accuracy through cycle counts audits and root cause analysis of inventory discrepancies.
• Support retail operations by processing cash credit card and purchase order transactions through the Point of Sale (POS) system.

Leadership Responsibilities

• Supervise and provide direction to volunteer groups during onsite events.
• Foster a welcoming inclusive and positive volunteer experience.
• Promote a culture of teamwork engagement and service.

What Were Looking For:

• Minimum of 2 years of experience in volunteer management community engagement nonprofit operations or a related field.
• Strong interpersonal skills with the ability to build relationships with volunteers donors and community partners.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast paced environment.
• Experience coordinating events or facilitating group activities.
• Strong analytical skills with experience managing data inventory or Bills of Materials (BOMs).
• Ability to work independently while collaborating across departments.
• Ability to work on weekends

If youre ready to bring your passion for retail and customer service to RAFT we want to hear from you!Visit us at to learn more about us.

RAFT is an equal opportunity employer.

Required Experience:

Manager