VOC Platform Success Specialist

Youll be joining Adobe on a contract opportunity employed through NextDeavor

You will help the client scale a Voice of Customer program by making the platform usable and valuable for field teams product managers and leaders. You will drive adoption and clarity across cross-functional stakeholders translating program strategy into day-to-day execution. This is a contract role based in San Jose CA (Onsite) supporting program growth during a critical phase.

• Onboard new platform users across field product strategy and operations teams; develop and maintain onboarding materials and FAQs
• Serve as the primary point of contact for platform users advising stakeholders on workflows configuration and best practices
• Monitor adoption and engagement track onboarding progress and proactively address gaps
• Build and distribute targeted reports and insight summaries that surface VOC value and drive stakeholder engagement
• Produce monthly program engagement reports combining quantitative platform data submission/compliance metrics and qualitative stakeholder input
• Manage the product taxonomy process in the platform: implement approved classification updates and maintain a change log
• Execute interlock follow-up workstreams and provide operational support during follow-up cycles
• Collect platform feedback from users and surface actionable recommendations to improve usability
• Provide program management support as needed (documentation status tracking stakeholder materials)

• 35 years of experience in customer success platform enablement program coordination or a similar role (enterprise software/SaaS preferred)
• Demonstrated platform fluency: ability to configure administer and become the functional expert on a third-party insights platform
• Analytical fluency: comfortable working with platform data identifying patterns and building stakeholder-ready reports
• Consultative mindset and relationship-building skills across multiple functions and seniority levels
• Strong written and verbal communication skills; able to translate complex concepts into clear guidance
• Highly organized and self-directed with the ability to manage multiple concurrent workstreams
• Proactive orientation: identifies opportunities to add value without waiting to be asked

• Experience as a power user internal champion or enablement lead for an enterprise software platform
• Experience training or enabling others on software tools
• Familiarity with customer feedback programs VOC operations or research workflows
• Experience supporting product teams in product-adjacent roles
• Familiarity with digital media or document workflow tools

$45.07 - $56.34/hour

This role may fill quickly. Submit your resume to be considered.

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