Visitor Experience Safety & Security Officer

• Safety & Security:
  • Conduct regular patrols and inspections of the building and grounds to identify and report maintenance concerns damage and potential security risks
  • Diligently monitor surveillance cameras alarm systems and access control systems throughout shift
  • Respond to alarms and emergency calls requesting assistance from emergency personnel for high-risk situations
  • If necessary remove or assist in removing any person engaged in suspicious or criminal acts
  • Assist with escorts for staff and guests to vehicles after dark if requested
  • Perform First Aid and/or other life saving measures if necessary
  • Support various emergency drills per emergency action plans
  • Assist with guest screening and breathalyzer tests at the Central Campus shelters (Safe Harbor & Joy House) as needed
  • Provide support for safety and security needs at other MRM campuses as needed
• Visitor Lobby
  • Greet and engage visitors including donors vendors volunteers shelter guests and staff in a warm professional and mission-driven approach ensuring each individual feels welcomed valued safe and appropriately directed
  • Provide clear direction and coordination ensuring all visitors are efficiently connected to the appropriate department staff member or service area
  • Facilitate a seamless and positive experience for donors including directing them to the Distribution Center or Pantry and ensuring proper handling of donated items
  • Maintain a clean organized and professional lobby environment that reflects MRMs standards of excellence and care
  • Execute opening and closing procedures with consistency accountability and attention to detail
• Distribution Center (as needed)
  • Assist with the intake sorting organization and inventory of in-kind donations including clothing household goods personal care items and seasonal supplies
  • Demonstrate stewardship and appreciation for all donated items recognizing their significance to both donors and those served
  • Support organizational flow by transporting stocking and organizing materials in a safe and efficient manner
  • Perform physical tasks including lifting unloading and stocking shelves

• Mature Christian with a servants heart who is able to relate well with others in a diverse population
• High School diploma or GED required Associate degree preferred
• Minimum 2 years customer service hospitality concierge reception or security-related experience preferred
• Outstanding customer service skills outgoing and approachable with an enthusiastic friendly and welcoming personality
• Strong verbal and interpersonal skills with the ability to actively listen de-escalate and communicate clearly and respectfully
• Strong organizational and decision-making skills
• Effective prioritization and time management skills
• Ability to work cohesively with staff across departments demonstrating flexibility and reliability
• Competent working with Microsoft Office
• Comfortable working with surveillance systems access control systems and security technology
• Must be able to handle physical workload ability to sit or stand for long periods of time walking stair climbing kneeling squatting crouching reaching handling and gripping without difficulty repetitive movement of both hands and arms as well as frequent lifting or moving items with a maximum weight of 55lbs a short distance (ex: floor to shelf or cart) and pushing or pulling heavier items with the use of a cart or dolly.
• A workplace demeanor consistent with a Christian church environment: civil respectful polite and responsive
• Be in agreement with and subscribe to the MRM Statement of Faith and the MRM Statement of Biblical Convictions
• Be a committed follower of the Lord Jesus Christ which is evident in personal testimony and Christian conduct
• Pass a pre-employment background check and drug test

• Hiring Range: $19.21-$20.10 hourly applicable shift differential based on candidate qualifications and experience
• Paid holidays
• Free onsite parking
• Free meal available during shift
• Business Casual/Casual Dress

Required Experience:

Unclear Seniority