Visitor Experience Coordinator

Visitor Experience Coordinator - Onsite

Towson MD

Come build something that matters.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of approximately 43500 diverse and high-performing professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT BLACKDECKER CRAFTSMAN STANLEY CUB CADET and HUSTLER.

The Job:

We are seeking a highly organized and service-oriented Coordinator Visitor Experience to support the delivery of exceptional experiences at the Experience & Innovation Center (XIC) located at the Stanley Black & Decker Tools & Outdoor headquarters in Towson MD.

This highly visible customer-facing role serves as the first contact point when entering the Experience & Innovation Center ensuring a welcoming professional and well-orchestrated environment. The Coordinator plays a critical role in supporting hospitality services visitor engagement day-of event execution and overall facility readiness.

This role is ideal for a service-oriented professional who thrives in a fast-paced environment values hospitality and takes pride in delivering a polished and professional experience for our visitors.

Youll get to:

• Ensure day-of experience by preparing the reception area coordinating materials managing the check-in process and assisting with catering setup refreshment stations and post-event reset
• Support overall facility readiness by ensuring offices spaces common areas and experience environments are organized stocked and show ready.
• Maintain hospitality stations including coffee bars beverage & snack areas kitchen spaces and shared environments ensuring consistent readiness cleanliness and presentation standards
• Own inventory and replenishment of hospitality office and facility supplies including coordination with vendors monitoring of product quality and expiration and upkeep of storage and supply areas
• Maintain office and facility environments including office storage areas. supply cabinets and shared operational resources
• Provide administrative and operational support calendars travels expense reports maintenance tickets including incoming and outgoing mail & deliveriesetc.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by innovation. Wouldnt it be great if you could do your job and do a world of good In fact you embrace it. You also have:

• Associate or bachelors degree in Hospitality Event Planning Business or related field preferred
• 1-2 years of experience in hospitality concierge services or customer experience within a corporate or high-touch environment
• Impeccable customer service values and a professional welcoming demeanor.
• Strong organizational skills with the ability to manage multiple priorities effectively with strong sense of urgency
• Strong verbal written and interpersonal communication skills.
• Attention to detail and commitment to maintaining high standards of presentation service and confidentiality.
• Ability to stand and walk for extended periods throughout the workday as needed
• Ability to lift carry and move materials or boxes weighing around 25 pounds.
• Proficiency with Microsoft Office Suite including Outlook Excel PowerPoint and Word.

The Details:

Youll receive a competitive salary and a great benefits plan including:

• Medical dental life vision disability 401(k) Employee Stock Purchase Plan paid time off and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place youll want to be and stay. Being part of our team means youll get to:

• Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources including our digital learning portal.
• Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism giving back and sustainable business practices.

Whats more youll get that pride that comes from empowering makers doers protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past we have so much further to go. Thats where you come in. Join us!

#LI-MV1

#LI-Onsite

• This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level geographic location job-related knowledge skills qualifications experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.

• The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.

• The successful candidate may be eligible for annual merit increases.

• Medical dental life vision disability401(k) Employee Stock Purchase Plan paid time off and tuition reimbursement in addition to programs & benefits in support of your well-being.

• Discounts on Stanley Black & Decker tool sand other partner programs.

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 43500 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

Youll get a competitive salary and a comprehensive benefits plan that includes medical dental life vision wellness program disability retirement benefits Employee Stock Purchase Plan Paid Time Off including paid vacation holidays & personal days and tuition reimbursement. And of course discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veterans status or any other protected characteristic.

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