Virtual Visit Facilitator (Virtual Care Team)

Why M Physicians

The Virtual Care Team provides consistent reliable and seamless support to a wide variety of specialties & subspecialty clinics. Our goal is to improve patient provider and staff experience while improving access filling open appointment slots and decreasing the number of visits canceled or converted to telephone due to support issues. The Virtual Care Team plays an important role in many areas of a patients appointment including check-in registration rooming and the technology check for the patient.

What you will do as a Virtual Visit Facilitator:

• Confirms provider calendars by following up with patients and ensuring all pertinent medical records have been received and are available to the provider or collecting missing records

• Initiating virtual (video and telephone) visits with the patient collecting registration and co-payment detailing pertinent information such as the reason for their visit health history home medication review health questionnaires.

• Communicates with patients providers and other team members remotely through phone and other technologies

• Correcting and maintaining registration error work queues

What you will need

• High School Diploma or GED

• At least 1-year of customer service experience

• Proficient with technology

• Private and professional appearing remote work location required

Location: Remote - ONLY considering MN applications at this time.

Hours: 40 hours/week (Variable 8.5 hours shifts between the hours of 6:30 AM and 7:00 PM depending on business need)

Benefits: This is a fully benefit eligible position: Competitive wages Healthcare (including vision & dental) 401K parking & tuition assistance and more!

Compensation:

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience skills qualifications and other role-specific considerations. Our total compensation is designed to support your well-being career growth and work-life balance.

University of Minnesota Physicians (M Physicians) a non-profit organization headquartered in Minneapolis seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries excellent benefits and the opportunity for career development in the exciting field of health care to over 1200 physicians 300 advanced practice providers and 2200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.