Virtual Support Specialist

We are seeking a highly organized and customer-focused Remote Virtual Support Specialist to provide administrative and customer support services in a remote environment. The ideal candidate will assist customers and internal teams by managing communications resolving inquiries coordinating schedules maintaining records and supporting day-to-day business operations while delivering exceptional service.

Key Responsibilities

• Respond to customer and client inquiries via phone email live chat and messaging platforms.
• Provide administrative support including scheduling appointments managing calendars and coordinating meetings.
• Process customer requests update account information and maintain accurate digital records.
• Perform data entry and generate reports as needed.
• Manage CRM systems ticketing platforms and other business applications.
• Escalate complex customer or technical issues to the appropriate departments.
• Assist with document preparation file management and other operational tasks.
• Maintain confidentiality of sensitive customer and company information.
• Meet productivity quality and customer satisfaction goals.

Qualifications

• High school diploma or equivalent required; Associates or Bachelors degree preferred.
• 13 years of experience in virtual assistance customer service administrative support or office coordination.
• Proficiency with Microsoft Office Google Workspace Zoom Microsoft Teams CRM platforms (Salesforce HubSpot Zendesk) and project management tools.
• Strong written and verbal communication skills.
• Excellent organizational multitasking and problem-solving abilities.
• Ability to work independently and manage priorities in a remote environment.
• Reliable high-speed internet connection and a dedicated home office.

Benefits

• Competitive hourly pay
• Health dental and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Flexible remote work schedule
• Paid training and professional development
• Home office equipment stipend
• Employee assistance program (EAP)
• Performance-based bonuses
• Career advancement opportunities