Virtual Receptionist

Job Description

We are seeking a professional and customer-focused Virtual Receptionist to support our real estate team remotely. The ideal candidate will serve as the first point of contact for clients prospective buyers sellers tenants and vendors. This role involves managing communications scheduling appointments maintaining records and providing administrative support to ensure smooth daily operations.

Key Responsibilities

• Answer incoming phone calls and respond to emails text messages and online inquiries professionally and promptly.
• Direct calls and messages to the appropriate real estate agents or departments.
• Schedule appointments property showings meetings inspections and consultations.
• Maintain and update client information in CRM and database systems.
• Assist with lead intake and ensure inquiries are properly documented and followed up.
• Manage calendars and coordinate appointments for agents and brokers.
• Provide information about company services listings and office procedures.
• Monitor and respond to website social media and online platform inquiries when assigned.
• Prepare and distribute correspondence reports and administrative documents.
• Maintain confidentiality of client and company information.
• Perform other administrative and customer service duties as required.

Qualifications

• High school diploma or equivalent.
• Previous experience as a receptionist virtual assistant customer service representative or administrative assistant.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Proficiency with Microsoft Office (Word Excel Outlook) and Google Workspace.
• Experience using CRM systems scheduling software and virtual communication tools.
• Strong organizational and time-management skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Reliable internet connection and a dedicated remote workspace.

Required Skills:

Multitasking