Virtual Medical Assistant Customer Navigation

Primary City/State:

Deer Valley - 2500 W Utopia Rd Phoenix AZ 85027

Category:

Healthcare Support

Shift:

Day

Department:

Customer Navigation Center-Clinical Resource Team

Variable must be available 8-530 M-F shift is assigned on business need

Great care starts with great people. (Like you.)

At HonorHealth youll find something special. From humble beginnings in 1927 to one of Arizonas largest nonprofit healthcare systems our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

Job Summary
Serves as a liaison between providers facilities pharmacies insurance plans support staff patients and others. Receives triages and responds to inbound requests via multiple channels including but not limited to phone calls and electronic messages. Under the direction of a provider assists with virtual care activities such as gathering/documenting medical history medication refills test result communication patient education etc. Also assists with provider schedule maintenance preparing patients and charts for telehealth encounters outpatient registration appointment scheduling referrals to a specialist patient portal administration and authorization of services equipment and medications. Reports to Manager of Operations for administrative duties and to a licensed provider for clinical and patient care responsibilities. Demonstrates the knowledge and skills needed to provide appropriate care in accordance with organizational policies government regulations and best practices. Identifies and meets the needs of all customers while performing in a manner consistent with the organizations core values of innovation collaboration accountability respect and empathy.
Essential Functions

• Receives triages and responds to inbound requests from providers facilities pharmacies insurance plans support staff patients and others via multiple channels including but not limited to inbound calls and electronic messages regarding patient care.
• Follows up on inbound requests with outbound communication to providers facilities pharmacies insurance plans support staff patients and others via multiple channels including but not limited to outbound calls and electronic messages regarding patient care.
• Under the direction of a provider assists with virtual care activities such as gathering/documenting medical history medication refills test result communication patient education etc.
• Assists with provider schedule maintenance preparing patients and charts for telehealth encounters outpatient registration appointment scheduling referrals to a specialist patient portal administration and authorization of services equipment and medications.
• Performs other duties as assigned.

Education

• Medical Assisting Diploma/Certificate - Graduation certificate from an accredited Medical Assistant training program. - Required
• High School Diploma or GED - Required

Experience

• 1 year experience in a medical office setting. - Required
• 3 years experience in a medical office setting including experience gathering medical history medication refills test result communication patient education. - Preferred

Licenses and Certifications

• Basic Life Support (BLS) - Required
• Certified Or Registered Medical Assistant (CMA) Medical Assistant Certification (e.g. CMA CCMA RMA)**HonorHealth will reimburse the cost of the successful completion of the certification exam. If you do not receive your certification within the assigned period you will no longer meet the minimum qualification of the position and will be terminated. - Preferred
• Medical Assisting Diploma/Certificate or passed exam - Medical Assisting Diploma/Certificate or passed examCompletion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 Arizona Medical Board - Rand R) - Required

Were all in for your career.