Virtual Executive Assistant — Patient Success Operations [Remote]

At Legion Health we believe everyone deserves fast affordable and effective mental health care and were on a mission to deliver that at scale.

Legion Health is a full-stack AI-native psychiatry networkour clinicians provide care directly to patients and AI agents automate all parts of our care operations (e.g. scheduling risk analysis billing etc.). Our vision A 10X better patient experience thats higher quality less expensive and more scalable than ever before. And a 10X better clinician experience that frees our providers to focus on what matters most: caring for patients.

Join us as we build the future of mental healthand the highestquality most efficient and widest-reaching vehicle in healthcare. Powered by both humans and AI.

• Job Type: Contract

• Role Type: Patient Success

• Ideal Experience Level: 2 years of experience

• Location: Fully Remote

• Work Hours: 1:00 PM to 9:30 PM Central Time

Were looking for a patient-focused detail-oriented Patient Experience Representative to support patients throughout their care journey at Legion Health. This role is ideal for someone with experience supporting patients directly in a digital health / telehealth environment and who is comfortable communicating by phone and messaging while navigating healthcare workflows.
Were a fast-paced startup so the right person is proactive adaptable and energized by building and improving processes as we scale. Youll deliver exceptional patient support while coordinating the operational work that enables clinical carereducing friction creating clarity and ensuring follow-through across teams.
Important note on the clinical piece: This is a non-clinical role (you will not provide medical advice diagnosis or treatment). However youll work closely with clinical operationssupporting patients with logistics and routing items to the clinical team with clear documentation. A clinical background or comfort with clinical language is a plus but not required.

• Respond to patient inquiries across phone and messaging platforms with clear accurate and timely communication

• Provide compassionate top-notch support with a strong focus on patient satisfaction

• Assist with scheduling appointments rescheduling and helping patients onboard

• Support patient retention and outreach through follow-ups reminders and proactive patient check-ins

• Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays including:
  Prior authorizations (collecting info tracking status and escalating as needed)
  Prescription and refill coordination (triaging requests and routing to the clinical team)
  FMLA / paperwork and documentation requests (intake routing tracking follow-up)
  General administrative tasks and patient coordination across internal teams

• Accurately document patient interactions to ensure proper follow-up case tracking and continuity of support

• Identify recurring patient issues and share feedback to improve workflows and quality of service

• Work closely with team members to resolve patient concerns quickly and effectively

• Maintain a reliable high-speed internet connection for smooth and consistent communication

• Always aim to deliver the best experience possible for our patients

• Proficient in spoken and written English
  Calm under pressure and able to support patients with empathyespecially in sensitive situations

• A quick learner who can adapt to new processes and stay up to date with changes
  Organized and efficient able to manage multiple conversations without missing details

• Comfortable working in a fast-paced ever-evolving startup environment
  Comfortable using tools like Dialpad Slack Healthie (or similar platforms)
  Detail-oriented with strong follow-through and clear documentation habits

• Comfortable partnering with clinical teams while staying firmly within a non-clinical scope

• 2 years in a patient-facing support role (behavioral health digital health telehealth nursing admin pharmacy insurance or similar)

• Previous experience in a telehealth or call center environment is highly preferred

• Familiarity with healthcare workflows (scheduling insurance pharmacies documentation)

• Clinical background is a plus (e.g. MA/CNA nursing exposure behavioral health settings pharmacy) but not needed

• The most important qualifications are patient empathy operational execution and clear communication

• Hourly Compensation: $5-$15 per hour

• Work Hours: 1:00 PM to 9:30 PM Central Time

• Work Setup: Fully Remote

• Impact: Work on something that truly matters to millions of patients and families.

Required Experience:

IC