Virtual Consumer Service Representative

Join the Consumer Service Team at Lifetime BrandsAre you passionate about providing exceptional customer service and helping customers findsolutions Join the Lifetime Brands Customer Service team supporting innovative brandsincluding Taylor USA Rabbit Wine Chefn and PlanetBox. This is a full-time fully SummaryAs a Consumer Service Representative you will be the voice of our brands assisting customersthrough phone email and other communication channels. By actively listening to customerneeds and providing timely accurate solutions you will help ensure every interaction reflectsthe quality and reputation of our will assist customers with order inquiries shipment tracking product informationwarranty questions replacements returns and general service requests while delivering apositive and professional ResponsibilitiesRespond to incoming customer inquiries via phone email and other communicationchannels in a courteous professional and timely customers with order placement order status shipment tracking productinformation warranty claims replacements returns and general service and resolve customer issues by utilizing multiple order management systemsCRM platforms carrier websites and internal document customer interactions and resolutions within company customer confidence by providing knowledgeable empathetic and solution-oriented productivity and quality standards while meeting individual and teamperformance other administrative and operational duties as - HS or equivalent2-3 years of experience in a call center environment preferredExcellent verbal and written communication customer service orientation with a passion for helping thinking and problem-solving skills with exceptional attention to to effectively manage multiple systems and applications while working independently in a remote environment while collaborating with avirtual team.