Virtual Call Agent

Job Description

We are looking for a motivated Virtual Call Agent to join Meyer Plastics Incs customer service team. As a Virtual Call Agent you will be responsible for handling inbound and outbound calls emails and chat inquiries related to our plastics products and services. Your role will involve providing excellent customer service processing orders and coordinating with various teams to ensure customer satisfaction.

Key Responsibilities

• Handle inbound calls emails and chat inquiries regarding product availability specifications pricing and order status
• Process and track customer orders returns and complaints through the CRM system
• Provide basic technical information about plastic grades material properties and applications
• Follow up on quotes sample requests and pending orders via outbound calls
• Maintain accurate records of customer interactions in the CRM
• Coordinate with logistics warehouse and production teams for delivery updates
• Support the sales team with lead qualification and account management tasks
• Adhere to company communication standards and compliance guidelines

Qualifications

• High school diploma or equivalent required
• 12 years of experience in call center customer service or inside sales role
• Familiarity with plastics manufacturing or industrial products is a plus
• Proficiency with CRM platforms and MS Office Suite
• Strong verbal and written communication skills
• Ability to multitask prioritize and manage time effectively in a remote environment
• Reliable high-speed internet connection and a quiet dedicated home workspace

If you are a detail-oriented individual with excellent communication skills and a passion for customer service we encourage you to apply for the Virtual Call Agent position at Meyer Plastics Inc.

Required Skills:

Written Communication