VIP Services Coordinator Waldorf Astoria Orlando

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development
• Team Member Resource Groups

• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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EOE/AA/Disabled/Veterans

Waldorf Astoria Orlando is looking for a VIP Services Coordinator to join the Guest Services Team!

Surrounded by Walt Disney Resort this luxurious Forbes 4-Star property has 502 rooms 30000 square feet of banquet space and 7 food and beverage outlets. This includes 3 restaurants 2 bars a pool and in-room dining.

Classification: Full-Time

Shift: Various must be available to work weekdays weekends and holidays.

Pay Rate: The pay rate for this role is $19.76 and is based on applicable and specialized experience and location.

Want to learn more Hotel Website Facebook Instagram

What will I be doing

As a VIP Services Coordinator you would be responsible for providing office support in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Greet and assist guests and respond to requests in a timely friendly and efficient manner
• Pre arrival planning for VIPs and guests requests and amenities
• Work with Concierge to assist with pre arrival planning
• Perform word-processing typing e-mailing data-entry filing faxing copying processing mail and taking notes and/or dictation
• Answer telephones schedule team members process payroll and conduct inventory
• Coordinate department projects as needed
• Oversee maintenance of office equipment
• Track Guest Comment Cards and feedback
• Perform other general office duties and assist with special projects as needed