VIP Executive IT Support Technician (IT Analyst)Remote

The VIP Executive IT Support Technician (IT Analyst) provides dedicated technical support to executives senior leaders and VIP users. This role ensures a seamless technology experience by delivering prompt professional and high-quality support for hardware software mobile devices collaboration tools and meeting technologies.

• Provide white-glove IT support to executives and VIP users.
• Troubleshoot and resolve hardware software network and mobile device issues.
• Install configure and maintain laptops desktops tablets smartphones and peripherals.
• Support executive meetings presentations and video conferencing systems.
• Manage user accounts access permissions and password-related requests.
• Coordinate equipment deployments upgrades and replacements.
• Respond to incidents and service requests while meeting established service levels.
• Maintain accurate documentation of support activities and technical procedures.
• Collaborate with other IT teams and vendors to resolve complex issues.
• Ensure compliance with IT security policies and standards.
• Maintain confidentiality when handling sensitive executive information.
• Provide proactive technology recommendations to improve user productivity.

• Associates or Bachelors degree in Information Technology Computer Science or related field or equivalent experience.
• Experience supporting Windows and macOS operating systems.
• Proficiency with Microsoft 365 applications and collaboration tools.
• Experience supporting iOS and Android mobile devices.
• Knowledge of Active Directory user account management and endpoint support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication customer service and interpersonal skills.

• Experience supporting executives senior leadership or board members.
• Knowledge of video conferencing and conference room technologies.
• Familiarity with IT service management (ITSM) tools and ITIL practices.
• Relevant certifications such as CompTIA A Microsoft certifications or ITIL Foundation.