VIP Coordinator (Part-Time)
Job Location:
Orlando, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Loews Hotels at Universal Orlando our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible award-winning hotels located at Universal Orlando Resort.
Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes we are committed to our power of we culture.
Are you looking for a place where you can bring your authentic self to work every day andbe able to connect engage and delight
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting challenging fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you just as we care for others.
Who We Are: Founded in 1960 Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office every rolefrom Guest Services to Finance Culinary to IToffers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race color religion sex sexual orientation gender identity national origin veteran or disability status that makes you you is a daily focus for us.
About Hard Rock Hotel
Join the band and deliver show-stopping service at one of the coolest hotels on the planet designed as a rock stars mansion.
Who We Are
Founded in 1960 Loews Hotels &Co operatesiconichotels and resorts across the U.S. and Canada. Together our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; youll be valued for who you are and the goals you have.Whether your next career chapter involves making memories for guests or supporting ourproperties inourCorporateOffice every rolefrom Guest Services to Finance Culinary to IToffers opportunities to grow and make a meaningful impact.
Creatinga Team Member experiencewhere you belong no matter what race color religion sex sexualorientation genderidentity national originveteranor disability statusthat makesyou youisa daily focus for us.
What We Offer:
- Competitive health & wellness benefits 401(k) & company match
Paid Sick Days Vacation and Holidays Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities career growth
Tuition Reimbursement
Team Member Hotel Rates other discountsperksand more
What Were Looking For
A service-driven and detail-oriented VIP Coordinator to support the daily operations of our VIP services. This role plays a vital part in delivering exceptional personalized experiences for high-profile guests throughout their stay. Working in close partnership with the VIP Manager and broader hotel team the VIP Coordinator helps manage guest preferences coordinate services and ensure a seamless and memorable arrival-to-departure journey. This position offers excellent exposure for individuals interested in building a career in VIP Services Guest Relations or other Rooms Division roles.
Who You Are
A self-motivated and proactive team member who takes initiative andanticipatesguest needs before they arise.Calm and confident under pressure with the ability to adapt quickly and solve problems in real time.
Discreet and trustworthymaintaininga high levelof confidentiality in all interactions.Detail-oriented and organized consistently followingthrough onguest requests and operational tasks.Naturally personable and empathetic creating memorable and authentic guest connections.
What You Will Do
- Serve as a point of contact for VIP guests managing preferences requests and ensuring exceptional service throughout their stay.
- Assistin the coordination of VIP events experiences and itinerariesensuringalllogisticsareaccurateand aligned with guest expectations.
- Collaborate with internal departments (Housekeeping Food & Beverage Security Concierge) to deliver smooth and consistent service.
- Maintainaccurateand up-to-date guest profiles logs and service notes to support personalized experiences.
- Help manage VIP reservations special arrangements and pre-arrival planning details.
- Coordinate entertainment dining and transportation needs including working with third-party vendors.
- Respond to guest inquiries and requests through various channels (in person phone email) with professionalism and urgency.
- Support the VIP Manager in executing departmental initiatives and service enhancements.
- Worka flexible schedule including weekends evenings and holidays as required by guest demand and department needs.
Your Experience Includes
- Minimum of one year of experience in hospitality or relevant industry required.
- Previous experience with supporting high-profile or VIP guests preferred.
- Proficiency in Microsoft Suite and ability to learn Property Management Systems required.
- Familiarity with Opera HOTSOS Alliant Sertifi Resy and Zomato is preferred.
- Position requires the ability to communicate effectively in English both verbally and written with team members leaders and guests.
- Position requires flexibility to work a varied schedule including days nights weekends and holidays as scheduled. Position requires prolonged standing and walking repetitively throughout shift.
Required Experience:
IC
About Company
Experience Loews Hotels, a luxury hotel brand comprising 26 distinctive, pet-friendly properties across the United States and Canada.
