Video Teller Manager

At CommunityAmerica Credit Union our mission is simple: toguide our Members and communities on a path to thrive helping them achievefinancial peace of mindand confidently pursuefinancial freedom. Were more than a credit unionweretrusted financial partners committed topersonalized guidancecommunity impact andmember-centric innovation.

Joining CommunityAmerica means becoming part of anaward-winningpurpose-driven culturebuilt oncollaborationgrowth andservice invest in our employees growth and success just as we do for our Members.

As a Video Teller Manager you will lead a high-performing team dedicated to delivering exceptional service through CommunityAmericas video teller channel. You will play a key role in shaping the member experience driving operational excellence and supporting the credit unions retail strategy through:

• Team Leadership & Development Hire coach and inspire a high-performing meaningful feedback support employees growth and empower them to reach their goals.
• Sales & Service Excellence Champion a consultative sales culture that delivers personalized financial solutions. Guide your team in identifyingMember needs and offering solutionsthat support their financial goals.
• Member Relationship Resolve complexMember situations with empathy and professionalism.
• Performance Optimization Monitor video teller channel performance metrics and implement strategies that enhance employee performance service delivery efficiency and member satisfaction.
• Product Expertise & Training Maintain deep knowledge of all credit union products and services. Ensure your team is well-trained and confident in presentingsolutionsto all Members.

What Youll Bring

• Bachelors degree in a related field or equivalent experience
• 4 years ofleadershipexperience(financial or retail preferred)required CommunityAmerica knowledge and experience may substitute for leadership experience
• Proven ability to lead coach and develop teams
• Strong consultative sales and relationship-building skills
• Advanced problem-solving and conflict resolution abilities
• Deep understanding of financial products and regulatory standards
• Excellent communication and time management skills
• High level of confidentiality and professionalism
• Passion for community engagement and brand representation
• Ability to thrive in a fast-paced team-oriented environment.

Why CommunityAmerica

• Competitive Pay
  Enjoy a strong base salary plus eligibility of Annual Manager Bonus.
• Comprehensive Benefits
  Access health dental vision and retirement planswith a focus on your physical and mental well-being.
• Award-Winning Culture
  Join a team that takes pride in its mission and thrives in a meaningful values-driven environment.
• Connection & Collaboration
  Be part of a community that fosters caring relationships teamwork and mutual support.
• Growth & Development
  Benefit from clear career pathways and ongoing learning opportunities to help you grow professionally.

Ready to Lead with Purpose

If youre passionate about developing teams building community relationships and delivering exceptional member experiences wed love to meet you. Apply today and become part of a team that values integrity growth and service.