Video Teller

Job Description

The Video Teller enhances the customer experience by assertively caring for our customers through providing excellent service product offerings and expanding relationships through the use of the Interactive Teller Machine (ITM).

This position is eligible for a shift differential.

Essential Functions
Serve the customer in a comfortable professional and friendly manner through video and possess the ability to multi-task by operating several computer programs at one time
Build customer relationships by actively listening to determine needs while explaining Northwest products/services and advising the customer accordingly
Identify cross-selling opportunities selling new or additional products or services that meet customers needs and make appropriate referrals to other areas within Northwest; meet or exceed all related referral goals if assigned
Work independently using effective problem-solving skills to resolve issues; effectively use position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions adjustments and overrides
Able to effectively utilize bank systems to efficiently and accurately process business and balance drawer
Resolve complex and non-routine inquiries concerning Northwest policy and operating procedures; research and solve customers problems as time permits refer more difficult situations to the branch staff or appropriate department
Possess advanced knowledge of and utilize electronic delivery channels including but not limited to the ITM electronic banking products and company website to facilitate customer transactions
Maintain working knowledge of line of credit teller activities and other advanced teller activities including complex deposits and loan payments
Able to thoroughly and reasonably explain Northwest policies and procedures to customers
Video tellers may be required to work outside normal business hours and on Saturdays

Additional Essential Functions
Essential Functions
Ensure compliance with Northwests policies and procedures and Federal/State regulations
Navigate Microsoft Office Software computer applications and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment

Additional Responsibilities
Complete other duties and special projects as assigned by management

Safety and Health for those without supervisory duties
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency

QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diplomaor equivalent

Work Experience

Less than 2 years Customer service experienceand
Less than 2 years Bank-related operational support experienceand
Less than 2 years Sales experience and previous teller experienceand
Less than 2 years Computer and technology experience


General Employee Knowledge Skills and Abilities

Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience whether oral or written
Ability to actively listen to what others are saying to achieve understanding sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals develop and use tracking systems for monitoring own work progress and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes practicing good judgment in gray areas

Additional Knowledge Skills and Abilities

Strong interpersonal and communication skills
Strong math skills attention to detail ability to work under pressure process multiple transactions and maintain accuracy

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.