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Vice President, Ticket Sales & Service

Elevate

Job Location:

Tampa, FL - USA

Monthly Salary: Not provided by the employer

Posted: 23 May 2026 (30+ days ago)

Application Deadline: 16 September 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

ABOUT ELEVATE:

Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting sales strategy data-driven insights and talent optimization Elevate gives its clients a competitive edge in the fight for peoples precious time and attention. Established in 2018 Elevate set out to help sports teams and leagues spark innovation and drive the years since the world of sports has transformed today standing at the convergence of media entertainment and consumer brands with Elevate supporting some of the worlds most ambitious businesses across these sectors. Elevates proprietary technology data sources and software products combined with our thoughtful insights and people-centric approach give clients a 360-degree view of their customers underpinning intelligent decision-making on marketing spend growth strategy and more.

Our team of 700 employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what weve been up to follow Elevate on X LinkedIn and Instagram.

ROLE OVERVIEW:

The Vice President of Ticket Sales & Service will lead and manage a team responsible for ticket sales and retention for the University of South Florida. Tasked with delivering on annual ticket sales revenue goals this position includes the opportunity to work directly on selling-out South Floridas new football stadium opening in the Fall of 2027 and located on-campus for the first time in school history

RESPONSIBILITIES:

Plan and establish processes that ensure the team meets its ticket sales revenue goals
Serve as a strategic leader in the launch and long-term success of USFs new on-campus football stadium overseeing premium seating sales strategy seat selection operations new revenue initiatives and the transition of existing Season Ticket Members into the new venue experience
Lead the sales team tasked with selling season tickets and group tickets for select University of South Florida athletics programs including football mens and womens basketball mens and womens soccer baseball softball volleyball and lacrosse
Meet or exceed annual team ticket sales and/or retention goals
Work closely with the Elevate and USF data analytics teams to identify quality leads and monitor revenue pipeline adjusting as necessary to create sustainable growth
Develop and maintain a competitive sales team culture leading sales team meetings and training sessions
Establish service and retention-oriented processes to attentively respond to all Season Ticket Member and customer requests concerns and inquiries
Manage team to effectively balance service calls and touchpoints with outbound sales responsibilities in an effort to maintain overall customer satisfaction
Train sales and service team to identify opportunities for up-sells add-ons and referral business from clients to maximize revenue
Work alongside the Elevate and USF marketing teams to optimize online sales performance driving potential ticket buyers to place deposits for and purchase season partial groups premium and single game tickets online
Plan and implement existing Season Ticket Member and general fan events
Establish processes to optimize service efficiency through Season Ticket Members use of online account management (Account Manager)
Manage teams game day duties including but not limited to hosting member events sales meetings and service needs
Any other duties assigned by Management

QUALIFICATIONS:

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

A. Education and/or Experience

8-years of experience in ticket sales
Minimum 4-years in management role leading a ticket sales team
Proven ability to develop and train staff and identify future sales candidates
History as a top revenue producer for a sports and/or entertainment organization
Track record of achieving and surpassing sales goals

B. Knowledge/Skills/Abilities

Must be coachable and possess a growth mindset in a fast-paced environment and changing landscape
Ideal candidate will be self-motivated team and career oriented
Must have ability to maintain professional behavior and appearance at all times
Must have a strong sense of self-awareness and emotional intelligence strong interpersonal conflict resolution and problem-solving skills
Must be able to work independently and multi-task
Must possess strong communication skills; be comfortable with engaging in a variety of different communicative modes (verbal non-verbal and written) and being attuned to others through strong active listening skills
Able to learn and be multi-dimensional based on where the needs are
Goal oriented whether that is around driving revenue provided service or helping daily operations
Be able to identify problems their sources and their potential solutions while continuing to successfully conduct day-to-day operations without interruptions.
Capable of maintaining discretion and confidentiality with sensitive information as needed

WORKING CONDITIONS

Working Environment

The incumbent primarily works in an office environment however is expected to attend additional athletic event(s) and/or department events as scheduled throughout the year

Physical Demands

This position requires the ability to lift up to 20 pounds

Travel Requirements

This position may require a limited amount of travel on rare occasions

POSITION DETAILS:

Full Time Exempt
Medical Dental Vision Life Short-Term & Long-Term Disability Insurance FSA HSA and more
401k Employer Match after meeting eligibility requirements
14 Paid Holidays and Unlimited PTO

This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process you may contact us at emailprotected

We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications merit and business need without regard to race color religion gender sexual orientation national origin disability status protected veteran status genetic information or any other characteristic protected by applicable law.

Required Experience:

Exec

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